Superintendent - Operations

Role overview

Operations and client management

• Supervise, recruit, train, and evaluate ship agency operations executives and administrative staff.
• Develop and implement operating procedures, optimize processes, and coordinate with finance, sales, and customer service.
• Serve as primary contact for key clients and stakeholders; resolve inquiries and ensure delivery against agreed service levels.

Port, finance, and compliance

• Coordinate vessel arrivals, departures, and port services with port authorities, terminal operators, customs officials, and relevant parties.
• Monitor port operations and update clients about vessel schedules, berth allocations, and port conditions.
• Oversee budgeting, cost control, revenue generation, invoices, billing statements, and financial reports.
• Identify and mitigate operational risks; ensure regulatory compliance and promote safety, security, and environmental stewardship.

Qualifications and experience

• Bachelor's degree in maritime studies, logistics, business administration, or a related field.
• Several years of ship agency operations experience with progressively responsible roles; proven shipping agency experience.
• Experience managing key client accounts and branch administration.
• A master's degree or professional certification, such as Chartered Shipbroker or Certified Port Executive, may be advantageous.

Knowledge and skills

• Strong leadership and managerial skills; excellent communication, negotiation, and interpersonal skills.
• Knowledge of maritime practices, port operations, shipping regulations, and international trade.
• Analytical problem-solving and data-driven decision-making ability.
• Proficiency with relevant software, such as port management systems, shipping software, and Microsoft Office.
• Written and spoken English proficiency is essential.