Subject Matter Expert

Responsibilities:

• Run discovery and requirements workshops with client stakeholders to capture the as-is translation operation and define the to-be workflow on the platform.
• Configure the platform for the client's operating model, including service tiers, glossaries, Translation Memory imports, language pairs, user roles, and approval routing.
• Migrate the client's existing translation assets including glossaries, Translation Memory, style guides, and reference content into the platform.
• Deliver role-based user training for Requesters, Reviewers, Approvers, and Administrators, including live sessions, recorded walkthroughs, and quick-reference materials.
• Author end-user documentation and operating procedures for each platform role, including screenshots and walkthroughs captured from the running portal.
• Drive user adoption through hands-on enablement, office-hours sessions, and follow-up with users who have stalled in the workflow.
• Serve as the primary point of contact for client business users during ongoing support, handling functional questions, change requests, and operational escalations.
• Translate user feedback and operational patterns into clear, actionable requirements for developers, QA, and ML engineers.
• Validate that new releases match the client's operating expectations through user acceptance testing alongside client stakeholders.
• Coordinate change management activities including release communications, training refreshers, and adoption metrics reporting.
• Collaborate with cross-functional teams to translate business requirements into clear, implementable specifications.

Qualifications:

• Bachelor's or Master's degree in Business Administration, Information Technology, Mass Communication, or a related field. MBA with a Project Management specialization, or PMP / PRINCE2 certification, is a strong plus.
• 5+ years of experience implementing translation, localization, or content workflow platforms for enterprise clients, with direct responsibility for rollout, training, and adoption.
• Hands-on experience configuring and operating Translation Management Systems, CAT tools, or equivalent localization platforms.
• Working knowledge of Translation Memory concepts, glossary management, fuzzy matching, and post-editing workflows.
• Familiarity with industry-standard localization formats including TMX, SDLTM, XLIFF, CSV, and Excel for asset migration.
• Familiarity with industry standards including ISO 17100 and ISO 18587 as they apply to client operations.
• Experience designing and delivering end-user training for non-technical business users.
• Experience writing user-facing documentation, operating procedures, and quick-reference materials.
• Strong stakeholder management skills with the ability to navigate client organizations and build trust with business users.
• Strong written and verbal communication for training delivery, user-facing documentation, and client working sessions.
• Strong organizational and follow-through skills with a track record of driving adoption through to steady-state usage.
• Experience with regulated-industry document workflows, change management certifications, or prior implementation work on healthcare or banking content programs would be advantageous.
• All your information will be kept confidential according to EEO guidelines.

About Sutherland