Microsoft Dynamics Consultant

Role purpose and work model

Business analysis and delivery responsibilities

• Gather, analyze, and validate requirements from DET business teams and system owners.
• Document processes, pain points, gaps, user needs, and improvement opportunities.
• Translate requirements into user stories, functional specifications, acceptance criteria, and testable requirements.
• Facilitate workshops with business stakeholders, CRM users, technical teams, consultants, and project managers.
• Support Dynamics 365 solution design and configuration discussions.
• Bridge business users, consultants, developers, testers, and project managers.
• Manage and prioritize the requirements backlog with stakeholders and the delivery team.
• Support testing, UAT planning, defect clarification, requirement validation, and business sign-off.
• Assist with data migration, reporting, integration, data validation, and reconciliation requirements.
• Prepare user documentation, process guides, training materials, and adoption support materials.
• Support go-live preparation, user adoption, post-go-live hypercare, and continuous improvement.
• Identify delivery risks and change impacts; recommend process improvements using Dynamics 365 and Power Platform.

Required skills and experience

• At least 5 years of experience as a CRM Business Analyst or functional consultant in Microsoft Dynamics CRM / Dynamics 365 CE environments.
• Strong business analysis, workshop facilitation, documentation, and stakeholder-management skills.
• Hands-on understanding of Dynamics 365 Sales, Customer Service, Case Management, Omnichannel, Contact Center, Customer Journeys, Dataverse, and Power Platform.
• Ability to prepare BRDs, SRS, FRS, use cases, user stories, process flows, acceptance criteria, test scenarios, and user guides.
• Strong Arabic communication capability and strong English command for business and technical documentation.