company_site
Student Success Coordinator I
Everspring Inc
Chicago, USA
Full-time
Junior · 1–3 years experience
Onsite
Discovered 2 weeks ago
Full Job Posting
Responsibilities
- Be available by phone, email, and chat during coverage hours, so students can depend on receiving your live, personal answer and do not go into voice mail or give up and hang up
- Provide outstanding student service by responding warmly and accurately to phone, text, email, and other inquiries from online students
- Conduct Academic Success Meetings with students by telephone, helping them each to make a learning plan to maximize the chances of successfully graduating with a degree
- Assume accountability for student retention, leaving no stone unturned to help students to re-register each term and remain enrolled in their academic programs
- Follow communication protocols and student success processes, smoothing communication with stakeholders including students, faculty, university administrators, and Everspring departments
- Monitor student activity, intervening quickly to connect with students who are not engaging in class
- Participate in student orientation, ensuring that students get off to a good start in the programs and receive rapid answers to technology questions
- Work closely with multiple departments, including student services departments at our university partners, faculty, analytics, technology, curriculum, production, etc.
- Perform other duties, as assigned
Requirements
- Bachelor’s degree required, preferred communications, education or psychology; Master’s degree preferred
- 1 to 3 years of experience in higher education student advising, mentoring, teaching, or related area
- Experience advising online students over the phone highly preferred
- Excellent listening skills, including the ability to interact with others fluently using remote communication tools such as telephone, email, instant messaging, and social networks
- Outstanding oral and written communication and interpersonal relationship building skills
- Strong belief in the value of education for creating success in life
- Superior ability with MS Office and computers (both Mac and PC), and especially with MS Excel
- Comfort learning and using new technology systems
- Facility in conflict management and problem resolution
Preferred Qualifications
- Bachelor’s degree required, preferred communications, education or psychology; Master’s degree preferred
- Experience advising online students over the phone highly preferred
About Everspring Inc
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Everspring Inc
Instructional Designer
Chicago, USA
Discovered 1 weeks agoFull-time
VP of University Partnerships - Northeast
Chicago, USA
Discovered 1 months agoFull-time
Partner Marketing Manager
Chicago, USA
Discovered 1 months agoFull-time
Human Resources Generalist
Chicago, USA
Discovered 1 months agoFull-time
Executive Director, Technology Operations
Chicago, USA
Discovered 1 months agoFull-time
VP of University Partnerships
Chicago, USA
Discovered 1 months agoFull-time
Admissions Advisor I
Chicago, USA
Discovered 1 months agoFull-time
VP of Sales - University Partnerships
Chicago, USA
Discovered 1 months agoFull-time