Admissions Advisor I

Responsibilities

• Communication with prospective students via phone, chat, SMS, and/or email.
• Demonstrate subject matter expertise within your assigned program. Assist and guide prospective students through the admissions process to help determine if a program is the right fit.
• Cultivate relationships with potential students while building trust and rapport.
• Exhibit outstanding communication skills, program knowledge and overall consultative effectiveness to allow prospective students to make meaningful decisions about theireducation.
• Manage and update student database tool to help track student progress through the admissions process to ensure updated and clean pipeline.
• Track and monitor student movement through the application process and guide them to meet specific deadlines.
• Provide accurate forecasting data to the admissions management.
• Maintain consistent communication with potential student to keep them engaged and aware of their responsibilities during the application process.
• Serve as a vital member of a highly collaborative, team-oriented department.
• Demonstrate mastery of multiple programs and have strong familiarity of key competitor's program information.
• Demonstrate ability to articulate program differentiators and value of Everspring supported programs.
• Provide exemplary service level: timely response to student interest with appropriate andthrough provision of information.
• Mastery of consultative sales approach demonstrated on all observation forms.
• Attain satisfactory scores on student satisfaction surveys.
• Attain satisfactory call observation scores.

Requirements

• Bachelor's Degree from an accredited institution
• 0 to 2 years of consultative sales, customer service, or recruiting experience in an online environmentAbility to work non-standard shift for student support coverage (7-4, 8-5, 9-6, 10-7, 11-8, 12-9)
• Ability to work overtime when business needs require it (3-4 times per year during program deadlines)
• Ability to communicate effectively, both orally and in writing. Effectively represent partner on recorded webinars
• A passion for education and desire to help students achieve their educational goals
• Demonstrate ability to execute consultative and customer service relationship
• Demonstrated ability to manage time effectively with multiple priorities
• Ability to implement feedback from manager through call coaching sessions then generate positive results
• Strong collaboration with other cross-functional teams

About Everspring