Executive Director, Technology Operations

Everspring is a leading provider of education technology and service solutions. Our advanced technology, proven marketing approach, research-based instructional design services, and robust faculty support deliver outstanding outcomes for our university partners, powering their success online.

We are seeking an experienced and dynamic Executive Director of Technology Operations to oversee and drive operational excellence and data initiatives across technology. This role will be pivotal in ensuring seamless client implementations, fostering internal collaboration, and ensuring project milestones are met on time and within budget. The ideal candidate is an exceptional communicator and a hands-on leader, ready to tackle challenges and drive solutions to ensure project success.

This role reports to the Head of Technology and is based in Chicago, IL. Everspring follows a hybrid work model, requiring this role to be in the office at least three days per week, with additional in-office days as needed based on business demands.

Collaborate with the Head of Technology to develop and implement technology operations strategies aligned with company goals.

Lead cross-functional teams to drive technology initiatives, ensuring alignment across departments.

Partner with the Head of Technology to architect and implement a comprehensive technology operations strategy aligned with organizational objectives and industry best practices

Lead digital transformation initiatives that modernize legacy systems and create scalable technology foundations for future growth

Create and execute multi-year technology roadmaps with clear milestones, dependencies, and success metrics

Lead the data technology transformation

Establish governance frameworks that ensure technology decisions support business priorities while maintaining operational integrity

Serve as the primary point of contact for client-facing technology operations.

Build and maintain strong relationships with internal and external stakeholders to ensure project success.

Serve as the primary technology operations contact for clients, building trust through exceptional service

Provide clear direction, communication, and support to internal and external stakeholders

Cultivate strong relationships to ensure project success and client satisfaction

Serve as the strategic liaison between technology operations and business units, translating business requirements into technology solutions

Foster deep relationships with IT security, software development, infrastructure, and business unit stakeholders

Lead cross-functional initiatives that require coordination across multiple technology disciplines and business domains

Facilitate executive-level communication regarding technology operations, performance metrics, and strategic initiatives

Establish frameworks for joint problem-solving that leverage diverse expertise to address complex operational challenges

Ensure IT services meet the needs and expectations of both internal and external customers

Oversee the implementation and management of service level agreements (SLAs)

Establish robust metrics and KPIs to measure service quality, operational efficiency, partner and functional satisfaction

Continuously monitor and improve service quality through data-driven assessment

Deploy proactive monitoring solutions that identify potential service disruptions before they impact business operations

Collaborate with cross-functional teams to understand user requirements and translate them into effective IT solutions

Establish strategic relationships with key technology vendors, and service providers

Negotiate agreements that optimize value, minimize costs, and ensure service quality

Implement vendor governance frameworks that ensure accountability and performance

Develop contingency plans that minimize dependency risks for critical vendor relationships

Oversee day-to-day technology operations ensuring efficiency, effectiveness, and scalability

Identify process improvements and implement solutions to enhance productivity and service delivery

Manage project timelines, budgets, and resource allocations to ensure timely delivery

Address operational challenges proactively, offering solutions that balance business needs with technical capabilities

Stay updated with emerging technologies to integrate innovative solutions that drive efficiency

Foster a culture of innovation, continuous improvement, and customer-centricity.

Collaborate with other department heads to align product initiatives with overall business objectives

Lead a high-performing team of product support specialists