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Strategic Customer Success Manager

Rockwell Automation
Remote, USA
Full-time
Manager · 2+ years experience
Remote
Discovered 4 days ago

Full Job Posting

Your Responsibilities:

  • You are responsible for the management and Annual Recurring Revenue target (ARR) associated with all contracts and software subscriptions within a portfolio of site-based accounts.
  • You will lead onboarding, adopt, expand and renewal motions using data and workflow information from customer relationship management and data tools.
  • You will translate data and insights into customer value, leading to increased service contracts and software subscriptions.
  • You will deliver Executive Business Review (EBR) to main customer contacts.
  • You will work with sales and business leads to identify new contract opportunities.
  • You will provide feedback to the portfolio team to ensure customer feedback is built into service offerings.
  • The Essentials - You Will Have:
  • Bachelor's degree
  • US Applicants - Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening.
  • The ability to travel 10-20% of the time
  • The Preferred - You Might Also Have:
  • 2+ years of experience working with customers in a commercial or sales capacity
  • Experience increasing annual recurring revenue
  • Experience with Gainsight and PowerBI
  • Experience working across matrix organization
  • Work experience in the manufacturing or automation industry

What We Offer:

  • USA Benefits;
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life.
  • To learn more about our benefits package, please visit at www. raquickfind.com.
  • Canada benefits
  • Health Insurance including Medical and Dental
  • Health Care Spending Account (HCSA – dependent on the plan chosen)
  • Employee Assistance Program (EAP)
  • Retirement plans
  • Volunteering Time off
  • Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
  • Employer Paid DC Pension
  • Maternity and Parental Leave Top-Up
  • Fitness Reimbursement Program
  • We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
  • This posting is for an existing vacancy within our organization.
  • At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
  • #LI-Remote #LI-LH2
  • We are an Equal Opportunity Employer including disability and veterans.
  • If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Qualifications

  • Bachelor's degree
  • Experience with Gainsight and PowerBI

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