Strategic Accounts Manager, 3P - Other Hardlines

Description

Roles And Responsibilities

• Key Accounts Manager (Direct Seller Recruiting) is responsible for driving Selling Partner business growth and delivering a positive experience through the program.
• The key responsibilities are as follows:
• Selling Partner Support and Business Growth: - Identify, prospect and recruit the highest-potential (strategic) merchants to Amazon.sa website, via phone or email
• Effectively prioritize and lead a pipeline of sellers to consistently meet/exceed quarterly targets
• Be a business partner for new sellers providing them with data-driven insights and advice to optimize their success on the Amazon website
• Work closely with new sellers, educating them about Amazon’s high standards of Delivery and Customer Experience
• Educate and Enable sellers to learn and master Amazon's tools and systems so they may become self-sufficient in handling their catalog, inventory and performance efficiently and to the required standards
• Learn and understand the specificities of your categories to spot popular brands, trends, seasonal items and pricing to best tailor your pitch and advice to sellers
• Track and report business development results, analyze data, interpret reports and information for your portfolio of sellers
• Prioritize your time optimally to achieve your targets a results oriented environment
• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
• Collaborate cross-functionally to ensure timely, accurate and professional operational support to all Selling Partners.

Selling Partner Relationship Management

• Build strong relationships with Selling Partners across the portfolio / Category; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
• Manage Selling Partner needs and monitor complexity through efficient engagement allocation
• Monitor Selling Partner satisfaction survey results or Anecdotes to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.

Program Process Excellence

• Collaborate with other internal departments to support the improvement of tools and processes to enhance the Selling Partner experience and drive productivity for Account Managers.
• Identify, quantify, and define feature enhancements and new products to improve our service offerings based on customer feedback, data analysis, and feature gaps with competitive products.

Leadership

• Raise the bar for Account Managers, prioritizing strategic initiatives and escalation support as needed.
• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contribute to and lead strategic plans and documents for the organization.
• Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
• Lead recruiting and hiring efforts across direct team and broader organization.

Basic Qualifications

• Bachelor's degree or equivalent, or 5+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience

Preferred Qualifications

• Experience influencing at all levels within an organization, particularly at the executive level
• Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent
• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
• If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.