Store Supervisor

Role overview

Store operations and team leadership

• Open and close the store, supervise shift activities, handle cash and till counts, reconcile sales, and prepare bank deposits.
• Enforce health, safety, security, and loss-prevention policies; keep the store clean, organized, and well merchandised.
• Assign tasks and daily goals, prepare staff schedules, and monitor attendance.
• Train new employees on products, customer service, POS systems, and procedures; coach staff and provide performance feedback.
• Resolve staff conflicts and escalate serious issues to the Store Manager.

Customers, sales, and inventory

• Ensure customers are greeted and helped promptly; handle complaints, returns, exchanges, and refunds.
• Drive daily, weekly, and monthly sales targets; track KPIs including sales, conversion rate, and average transaction value.
• Carry out promotions and visual merchandising guidelines; report sales results and trends to management.
• Receive deliveries, oversee replenishment, FIFO rotation, and shelf availability; conduct or support cycle counts and stock takes.
• Report shortages, damages, and slow-moving items and reduce shrinkage.

Administration

• Prepare shift reports, incident reports, and daily sales summaries.
• Keep cash, stock, and staff records up to date and communicate management updates to the team.

Qualifications and requirements

• High school diploma required; a diploma or degree in business or retail management is a plus.
• 2–4 years of retail experience, including at least 1 year in a supervisory or senior role.
• Familiarity with POS systems, cash handling, and inventory procedures.
• Basic computer skills, including MS Excel and email.
• Flexibility to work shifts, weekends, and public holidays.
• Leadership, customer service, problem solving, communication, organization, time management, attention to detail, and numerical accuracy.
• Ability to work under pressure in a fast-paced environment.

Pay

• AED 2,500–3,000 per month.

Workplace

• Work location is in person.