CCTV Technician

Role summary

Responsibilities

• Monitor live CCTV feeds across all cameras and zones in the control room; detect and report suspicious behavior, breaches, hazards, and emergencies.
• Coordinate with on-site guards and supervisors and, when required, police or emergency services.
• Record incidents, observations, and actions in the daily occurrence book or incident management system.
• Retrieve, review, and export footage for investigations, following data protection and chain-of-custody procedures.
• Operate PTZ cameras and monitor integrated access control, fire alarm, and intruder alarm systems.
• Check camera functionality daily and report faults, blind spots, or poor image quality to maintenance.
• Keep footage and information confidential; prepare shift handover reports and daily or weekly summaries.
• Follow standard operating procedures and emergency response plans.

Requirements

• High school diploma or equivalent; a diploma in security management is a plus.
• 1–3 years of CCTV monitoring or security control room experience.
• Valid locally required security license or certification, such as SIRA certification in Dubai.
• Familiarity with VMS such as Milestone, Genetec, Hikvision, or Dahua.
• Basic computer skills, MS Office, and report writing; good English communication skills. Arabic or other languages are an advantage.
• Attention to detail, concentration, quick decisions under pressure, clear communication, integrity, discretion, and reliability.
• Ability to work rotating shifts, nights, weekends, and holidays.

Pay

• Pay is AED 2,500–3,000 per month.

Work location

• Work location is in person.