Stage Assistant Manager

Support & Management

Manages and provides guidance to Team Leaders and their respective front-line colleagues to include their job training, daily attendance, grooming, coaching, appraisals, and personal development plans

Assists in probationary feedback and discussions

Daily operational management and scheduling of WBH and WBW

Manages annual leave trackers to ensure park expectation coverage

Supports in SOP and induction training

Daily Operations

Oversee duty schedules for their area ensuring annual leave plans support operational readiness and ensure sufficient time off to colleagues

Coordinates and oversees character appearances and roaming entertainment both in the parks and at external events

probationary meeting support

disciplinary assistance as required

show report calibration and execution

Scheduling

Rostering

Quality Assurance & Show Standards

Establish and maintain quality control processes to ensure consistency across all entertainment offerings.

Conduct regular inspections of green rooms, and performer presentation standards.

Ensure all appearance standards align with brand guidelines, character integrity, and creative requirements.

Support show quality initiatives by ensuring performers maintain a polished and performance-ready appearance.

Ensures dossiers are updated and tracked as required.

Production & Project Support

Supports Creative, Production, Entertainment, and Costuming teams on new shows, attractions, character programs, and special events.

Support the scheduling of seasonal events, , festivals, and entertainment activations.

Assist with rehearsals, performer fittings, and operational readiness for new productions.

Supports and aligns with technical needs for shows, activations and M&G opportunities.

Health, Safety & Compliance

Ensure compliance with health, safety, hygiene, and sanitation standards

Maintain a safe and organized workspace, adhering to all organizational policies and procedures.

Follow best practices for performer care.,

Support risk management initiatives and report any safety concerns or operational issues promptly.

Supports incident reporting and follows emergency response procedures as directed by the Stage Manager