Sr. Technical Support Engineer
Role Overview
AspenTech is hiring a Senior Technical Support Engineer specializing in Subsurface Science and Engineering solutions.
The role provides technical support, customer training, and implementation expertise for geoscience and upstream workflows.
Key Skills for This Role
Full Job Posting
The role
AspenTech is hiring a Senior Technical Support Engineer specializing in Subsurface Science and Engineering solutions.
The role provides technical support, customer training, and implementation expertise for geoscience and upstream workflows.
Key responsibilities
- Provide expert technical support for SSE solutions and troubleshoot complex geoscience-related issues.
- Deliver training classes on AspenTech subsurface products.
- Help customers maximize their use of the software for geoscience and upstream workflows.
- Optimize customer geoscience workflows and improve business outcomes using SSE tools.
- Assist with pre-sales consultations and position products for geoscience applications.
- Provide feedback to internal R&D teams to drive product improvements.
- Conduct pre-release software testing.
- Develop training materials and white papers for the knowledge base.
- Travel to customer sites as needed, typically less than 25%.
Required qualifications
- Bachelor's degree in Geology, Geophysics, Petrophysics, Petroleum Engineering, or a related field, or equivalent relevant experience.
- Strong knowledge of geoscience workflows and subsurface modeling techniques with upstream workflow experience.
- Excellent communication skills and the ability to present complex concepts clearly.
- Strong problem-solving and analytical skills with a customer-first mindset.
Preferred qualifications
- A master's degree is a plus.
- Experience with AspenTech products or similar advanced software is a plus.
- Ability to manage multiple responsibilities and competing priorities in a fast-paced environment.
- Familiarity with Carbon Capture and Storage or Geothermal workflows is a plus.
- Strong interpersonal skills and a commitment to lasting customer relationships.
- Willingness to travel for customer engagements, including international travel, is preferred.
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