Sr Specialist - Software Development & Engineering

Your Opportunity

Key Responsibilities

• Provide production support for Billing and FLEX applications and related integrations across Java and .NET technology stacks.
• Independently manage and resolve complex incidents involving batch processing, scheduled jobs, APIs, file transfers, data movement, and system-to-system integrations.
• Troubleshoot Java and .NET applications by analyzing logs, exceptions, application behavior, service dependencies, and deployment configurations.
• Monitor and validate Billing and FLEX processing, including billing cycles, enrollment, invoicing, commission and fee calculations, reconciliation, and downstream data delivery.
• Assess incident impact, technical risk, data integrity, and business urgency; coordinate escalation and recovery activities.
• Use SQL, monitoring tools, application logs, and operational dashboards to identify root causes and validate resolution.
• Partner with Development, SRE, Infrastructure, Database, Network, and business teams on complex or recurring production issues.
• Lead or contribute to root cause analysis and drive corrective actions that improve reliability and prevent recurrence.
• Support production releases, deployment validation, certificate renewals, maintenance activities, disaster recovery testing, and operational readiness reviews.
• Create and improve scripts, automation, monitoring, and alerting to reduce operational toil and improve response times.
• Maintain accurate runbooks, support procedures, application documentation, and knowledge repositories.
• Provide clear incident communications, cross-regional handoffs, and status updates to technical and business stakeholders.

Scope & Expectations

• Senior individual contributor responsible for independently driving production incidents through resolution.
• Provides technical guidance during complex investigations and serves as an escalation resource for less-experienced engineers.
• Supports critical Billing and FLEX processes, distributed applications, batch workloads, APIs, integrations, commission and fee calculations, and enterprise data flows.
• Applies an SRE and DevOps mindset to improve observability, automation, resiliency, and operational readiness.
• Collaborates closely with Development, Infrastructure, Product, and Support teams across global production environments.

Required Qualification

• 6+ years of experience in Production Support, Application Support, Software Engineering, IT Operations, or a related role supporting enterprise applications.
• 3+ years of hands-on experience supporting or developing object-oriented applications using Java, .NET, or both.
• Experience troubleshooting distributed applications, APIs, batch processing, scheduled jobs, application integrations, and enterprise data movement.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Working knowledge of SQL queries, data validation, and reconciliation techniques.
• Experience reviewing Java and .NET application logs, stack traces, exceptions, and service dependencies.
• Experience with application monitoring, alert management, and log-analysis platforms.
• Understanding of REST APIs, file transfers, messaging, and system-to-system integration patterns.
• Experience supporting Linux and/or Windows operating environments.
• Understanding of networking and authentication fundamentals, including DNS, connectivity, load balancing, certificates, and service authentication.
• Familiarity with incident, problem, change, and release management processes.
• Demonstrated ability to independently troubleshoot complex production issues and drive incidents to resolution.

Key Skills

• Billing and FLEX Application Support
• Java and .NET Application Troubleshooting
• Production Support and Incident Management
• Billing, Commission, and Fee Processing
• Batch Processing and Enterprise Scheduling
• API and System Integration Support
• SQL Analysis, Data Validation, and Reconciliation
• Application Monitoring, Observability, and Alert Response
• Log Analysis and Root Cause Investigation
• File Transfer, Messaging, and Data Movement
• Release, Change, and Deployment Validation
• Linux and Windows Operations

Preferred Qualification

• Experience supporting enterprise Billing or FLEX platforms and related business processes.
• Knowledge of billing cycles, enrollment, invoicing, reconciliation, transaction processing, commission calculations, or fee processing.
• Experience with Java frameworks such as Spring or Spring Boot.
• Experience supporting .NET Framework, .NET Core, or ASP.NET applications.
• Experience with cloud or platform environments such as PCF, Kubernetes, OpenShift, AWS, Azure, or similar technologies.
• Experience with enterprise scheduling, messaging, monitoring, and IT service-management tools.
• Exposure to CI/CD pipelines, deployment automation, scripting, or AI-assisted operational tools.
• Experience working within a global or shared production-support organization.

What's in it for you

• Competitive compensation and retirement programs including Employee Provident Fund (EPF), Gratuity, and optional National Pension System (NPS) contributions.
• Robust Paid Time Off, including annual/privilege leave, sick and casual leave, public holidays, maternity/paternity leave, and more.
• Comprehensive medical insurance with Outpatient Department (OPD) services, including vaccination, pharmacy, dental, and vision coverage.
• Annual reimbursement for health check-ups and mental health support through an Employee Assistance Program (EAP).
• Childcare (creche) reimbursement for eligible employees.
• Transportation and meal benefits.
• Group life, personal accident, and critical illness insurance.

About Charles Schwab