Sr. Software Development Engineer

Role overview

Key job responsibilities

• Design and build scalable services and experiences for personalized learning, coaching, and associate development.
• Build generative AI-powered coaching that understands context, generates guidance, and adapts to associate needs.
• Connect capability and performance signals with appropriate development interventions.
• Measure learning and coaching outcomes and use the evidence to improve future recommendations.
• Translate emerging models and experiments into reliable production systems.
• Make architecture decisions and determine where existing capabilities can be reused or evolved.
• Design APIs, data models, and integrations with associate context, workflows, and Customer Service systems.
• Build experimentation, measurement, and observability mechanisms.
• Deliver secure, reliable, globally scalable systems with strong operational excellence.
• Mentor engineers and establish engineering standards and technical direction.

Day-to-day work

• Collaborate with scientists on AI coaching experiences using recent associate performance context.
• Design architectures for measuring whether coaching changes future performance.
• Review API contracts with platform teams and prototype generative AI capabilities.
• Answer technical questions, evaluate alternatives, make architecture decisions, and turn experiments into production systems.

About the team

Requirements

• Experience building scalable software systems and services.
• Ability to work on generative AI, personalization, recommendations, experimentation, data, and distributed systems problems.
• Ability to translate ambiguous customer problems into scalable technical solutions.
• Ability to make architecture decisions in a greenfield product space.
• Ability to collaborate with Product, Science, UX, and engineering teams.