Sr. Service Technician

Overview

Key Responsibilities

• Technical Operations Perform advanced diagnostics, troubleshooting, and repair of electrical, mechanical, and vehicle control systems.
• Lead the resolution of complex and repeat repair concerns.
• Conduct inspections and identify root causes using diagnostic tools and equipment.
• Perform repairs in accordance with manufacturer standards and workshop procedures.
• Support vehicle software updates, calibration, and verification activities.
• Ensure repairs are completed within targeted turnaround times while maintaining quality standards.
• Leadership & Mentoring Provide technical guidance and coaching to Service Technicians.
• Support technician development through hands-on training and knowledge sharing.
• Lead critical repair activities and coordinate resources during major technical issues.
• Act as a technical escalation point for workshop management.
• Quality, Safety & Continuous Improvement Ensure compliance with all safety requirements, workshop procedures, and quality standards.
• Conduct root cause analysis and implement corrective and preventive actions.
• Support continuous improvement initiatives to increase productivity and repair quality.
• Maintain accurate service documentation and repair records.
• Customer & Team Collaboration Support service advisors and management with technical explanations when required.
• Collaborate with engineering, field service, and technical support teams on complex cases.
• Participate in technical meetings, training sessions, and service campaigns.