Manager, Network Operations

Position Overview

• Network Planning & Expansion

• Lead planning and execution of Lucid s Middle East network strategy across both Direct to Consumer (D2C) and Partner led (Importer) models, ensuring all markets meet coverage, capacity, and launch readiness milestones.
• Conduct regional network studies, market demand analysis, and capacity planning to define optimal retail and service footprints, phasing, and scalability by market and business model.
• Oversee partner selection process and network setup activities, including due diligence, financial and operational capability assessment, and contractual compliance for importer led markets.
• Ensure governance are in place for all new retail and service sites to meet regulatory, brand, and operational requirements prior to activation, including certification and go live approvals.

• Performance Management, Standards & Reporting

• Establish and lead governance frameworks for network rollout, market activation, and ongoing operations across D2C and importer markets, including structured progress tracking and milestone reporting.
• Own the definition, implementation, and ongoing oversight of Lucid s standards, ensuring consistent compliance with brand, commercial, and customer experience expectations.
• Define, monitor, and review key operational KPIs across sales, aftersales and customer experience, driving corrective actions where required.
• Coordinate with cross functional teams to ensure commercial programmes are fully deployed, adopted, and optimized across the network.
• Manage consolidated internal and external reporting for existing locations, new market launches, and planned network growth.
• Cross Functional Coordination & Partner Relationship Management
• Act as the primary regional point of coordination between HQ, regional teams, and external partners on network expansion, commercialization, and operational initiatives across D2C and importer models.
• Lead go to market (GTM) planning and execution for new markets and network expansions, ensuring end to end launch readiness.
• Serve as the coordination point during market launch and ramp up phases, supporting timely issue resolution and operational stabilization.
• Guide and support partners in building compliant, efficient, and customer centric sales and service operations aligned with Lucid s operating model, performance standards, and long term network strategy.

Skills

• Deep understanding of dealer operations, aftersales, throughput, and customer experience standards within a premium automotive environment.
• Demonstrated experience managing multi-market network rollouts, GTM launches, and cross-functional initiatives with tight timelines
• Ability to influence and align internal stakeholders and external partners, including importer organizations and dealer groups.
• Excellent communication skills with the ability to act as a central coordination point across HQ, regional teams, and partners.
• Structured, solution-oriented mindset with the ability to manage escalations and drive operational stability during market launches.

Minimum Qualifications

• Bachelor s degree in business administration, Economics, or a related field
• 5+ years of experience in automotive network development, network operations, retail operations, or related fields and/ or proven experience working with or within automotive dealership groups, distributors, or importer-led markets is strongly preferred.
• Experience managing or supporting multi-market network expansion and go-to-market activities, ideally across both direct and partner-led business models.
• Solid understanding of automotive retail and aftersales operations, including customer journey, service capacity, and performance metrics.
• Demonstrated experience working in a cross-functional, international environment, preferably within the Middle East or similar growth markets.

Compensation & Benefits

Equal Opportunity

Accessibility