Service Logistics Operations Specialist

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what s possible and shape the future of mobility. Position Overview The Service Logistics Operations Specialist - Spare Parts is responsible for managing and optimizing end to end service logistics operations that support OEM spare parts availability across the dealer and service network. The role ensures timely inbound and outbound parts flow, effective VOR management, reverse logistics compliance, and adherence to OEM service standards, with a strong focus on parts availability, vehicle uptime, and customer satisfaction. Key Responsibilities Spare Parts Service Logistics Operations Manage daily service logistics activities related to OEM spare parts distribution to dealers, body shops, and service centers. Coordinate inbound shipments from OEM hubs, regional distribution centers, and local suppliers. Ensure efficient outbound delivery of spare parts in line with defined service level targets and cut off times. VOR & Critical Spare Parts Management Coordinate Vehicle Off Road (VOR), emergency, and critical spare parts logistics to minimize repair lead time. Monitor VOR orders, pipeline status, lead times, and delivery performance. Escalate supply or transport issues impacting dealer service performance and implement corrective actions. 3PL & Transport Coordination Work closely with 3PL warehouses and transportation providers managing spare parts storage and distribution. Monitor 3PL performance against OEM SLAs, KPIs, and operational standards. Ensure correct prioritization, picking, packing, and dispatch of spare parts, especially for urgent and VOR orders. Reverse Logistics & Returns (Spare Parts) Manage spare parts reverse logistics, including: Warranty part returns Core returns Campaign and recall returns Defective and damage claims Ensure correct documentation, traceability, segregation, and return timelines as per OEM requirements. Coordinate with Warranty, Quality, and Finance teams for proper disposition and credit processes. OEM Compliance & Governance Ensure spare parts logistics operations comply with OEM policies, SOPs, audit standards, and regulatory requirements. Support OEM, internal, customs, and logistics audits. Ensure adherence to HSE and transportation safety requirements. Performance Monitoring & Reporting Track and analyze spare parts logistics KPIs, including: On time delivery (OTD) VOR fulfillment time Transit lead time Damage, shortage, and claim rates Prepare daily, weekly, and monthly operational reports for management and OEM stakeholders. Identify operational gaps and improvement opportunities across the spare parts logistics network. Continuous Improvement & Projects Participate in spare parts logistics optimization initiatives, including route optimization, lead time reduction, and cost efficiency projects. Support new vehicle model launches, parts introductions, recalls, and service campaigns from a logistics execution perspective. Contribute to digitalization and system enhancements related to spare parts logistics. Cross Functional Coordination Work closely with Aftersales, Parts Demand Planning, Parts Pricing, Warehouse/3PL, Customs, and Dealer Operations teams. Act as a key contact for dealer logistics issues related to spare parts availability and delivery performance. Skills Strong service level and execution focused mindset Excellent coordination and problem solving skills High attention to detail and operational discipline Proficiency in ERP and logistics systems (SAP preferred) Strong analytical, reporting, and Excel skills Ability to manage urgent, high priority spare parts demands Clear communication and stakeholder management skills Minimum Qualifications 3 5 years of experience in service logistics or spare parts operations, preferably within an automotive OEM or authorized distributor environment . Strong understanding of automotive spare parts flows, VOR processes, and dealer service requirements. Experience coordinating with 3PLs, freight forwarders, and transport providers. Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-OEMAIL_ADDRESS . Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice . To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.