Service Parts Advisor
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Key skills for this role
About the Role
Support service and parts operations by ensuring the timely availability and accurate supply of spare parts. Deliver a high-quality customer experience through efficient parts h.
Key Skills for This Role
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Overview
Support service and parts operations by ensuring the timely availability and accurate supply of spare parts.
Deliver a high-quality customer experience through efficient parts handling, inventory control, and coordination with service teams.
Parts Sales & Customer Support
- Greet customers (internal & external) and identify parts requirements accurately
- Recommend appropriate parts based on customer or technician needs
- Ensure a high level of customer service and satisfaction at all times
- Handle inquiries, quotations, and parts availability checks
Inventory Management
- Monitor stock levels and ensure optimal inventory availability
- Identify parts requiring replenishment and initiate reorders
- Track lost sales and report gaps for inventory improvement
- Maintain accurate records of parts movement and stock
Ordering & Coordination
- Process parts orders (local and international) as per company procedures
- Handle special orders, including prepayments where required
- Coordinate closely with Service Advisors and Technicians for parts requirements
- Track parts status and ensure timely delivery
Systems & Documentation
- Use DMS/CRM systems to search part numbers and manage transactions
- Ensure accurate documentation of all parts transactions
- Monitor bin locations and maintain proper storage standards
- Manage warranty or returned parts as per policy
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