Sr. Product Manager

5+ years of technical product management experience, with a track record of shipping products across mobile, desktop, and cloud.

Hands-on experience building applications and turning new ideas into working prototypes. A background in software engineering is a significant advantage.

Clear technical writing, and the ability to explain technical concepts to both engineers and business stakeholders.

Proficiency in Jira, Confluence, Figma, and Pendo, plus AI tools including Gemini, Claude, Claude Code, and ChatGPT.

A combination of strong technical skills and business savvy enough to interface with all levels and disciplines within the BlackCloak organization – from engineering to senior leadership

Have a clear understanding of UX design principles and experience working with customers and stakeholders as part of a design process.

Ability to prioritize and complete multiple tasks with minimal supervision, a sense of intellectual curiosity, humility, and accountability.

The ability to understand problems from the customer's point of view, internal or external, and the judgment to make the calls that maximize the value delivered.

We hire for our values. In this role, they look like this:

Respect all with humility and patience: bring engineering along by explaining the why behind each requirement, listening to their feedback on the spec, and changing course when they're right.

Empathize with others and invest in their success: learn the pain points of everyone who uses our products, from members and their families to our internal users, and build to solve them.

Innovate with speed, passion, and curiosity: ask questions, test ideas quickly with prototypes, and follow the evidence.

Act as an owner, doer, and as one team: own your work end to end, and step in wherever the team needs help.

Delight beyond expectations: present to leadership with a clear recommendation, the evidence behind it, and the trade-offs. Deliver work that is ready to use.