Senior Product Enablement & Adoption Manager
Full Job Posting
What You Will Do
- Product launch (post-sale): Develop and manage the post-sale launch process, from team enablement through member rollout, in partnership with Marketing, Product, and Operations
- Adoption: Craft and execute strategies that move members from first use to regular use
- Member-facing initiatives: Expand the channels and methods we use to educate members on all features, products, and services available on their current plan or an upgraded plan
- Internal enablement: Enable post-sale teams to support and position the value of each product or tool release
- Strategic projects: Lead key initiatives that drive value realization for our members
How Success Is Measured
Launches go live on time, with a team that’s ready to support and position their value
Adoption of new and core features grows, and members get there faster
Engagement (utilization) grows over time, not just at launch
Engaged members renew at higher rates (shared goal)
Product gets regular insight from member feedback
What You Need to be Successful
5+ years in product marketing, customer enablement, or a similar role
A track record of launches that drove real adoption
Confidence presenting to enterprise-level clients
Strong writing skills and comfort with data
Willingness to travel (about once a month)
Nice to have: experience in cybersecurity and/or with executive clients
Additional information
About BlackCloak BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries. BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment. Below is a quick summary of BlackCloak’s generous benefits package for full-time employees includes: 100% Remote Company, within the USA - Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents. - Health Savings Account with company contribution for eligible medical plans. - Flexible Vacation Plan - 10 Paid Company Holidays - 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance - 401k with Traditional and Roth options, including employer match. - Company Equity - Paid Parental and Pregnancy Recovery Leave - Company and team off-sites and virtual events throughout the year - Home office stipend We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Learn More about Us Website: https://blackcloak.io LinkedIn: /blackcloakTwitter: @BlackCloakCyberWhite Paper: https://bc.blackcloak.io/quantifying-the-business-need-for-digital-executive-protection-report-download #liremote
Preferred Qualifications
- experience in cybersecurity and/or with executive clients
- Additional information
- About BlackCloak BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries.
- 100% Remote Company, within the USA - Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents. - Health Savings Account with company contribution for eligible medical plans. - Flexible Vacation Plan - 10 Paid Company Holidays - 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance - 401k with Traditional and Roth options, including employer match. - Company Equity - Paid Parental and Pregnancy Recovery Leave - Company and team off-sites and virtual events throughout the year - Home office stipend
- We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
- Learn More about Us Website: https://blackcloak.io LinkedIn: /blackcloakTwitter: @BlackCloakCyberWhite Paper: https://bc.blackcloak.io/quantifying-the-business-need-for-digital-executive-protection-report-download
- #liremote
About BlackCloak
Private cybersecurity company providing digital executive protection to corporate executives, high-net-worth individuals, family offices, and their families.
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