Spectator Services Venue Manager

Duration

• August 2026 till March 2027

Location

• Riyadh

About The Role

Key Responsibilities

• Lead all spectator services operations at the assigned venue throughout the event life cycle, including planning, readiness, event delivery, and post-event activities.
• Develop and implement spectator services operational plans aligned with venue objectives and international event standards.
• Manage all spectator-facing functions including:
• + Information points
• + Customer service desks
• + Way finding and signage
• + Accessibility services

+ Lost & Found

• + Family and child reunification procedures
• + Queue management
• + Guest assistance
• Coordinate closely with Venue Operations, Security, Safety, Medical, Accreditation, Transport, Volunteers, Hospitality, Ticketing, Broadcasting, and Cleaning teams to ensure seamless venue operations.
• Supervise, train, and motivate a large workforce comprising supervisors, coordinators, volunteers, and temporary event staff.
• Ensure all spectator services areas are fully operational before gates open and maintained throughout event operations.
• Monitor crowd movement, spectator behaviour, service levels, and operational performance to proactively resolve issues.
• Handle spectator complaints, escalations, and VIP customer concerns professionally while maintaining excellent service standards.
• Conduct venue inspections, operational readiness checks, and event-day briefings.
• Maintain compliance with venue policies, health & safety regulations, accessibility requirements, and emergency procedures.
• Prepare operational reports, incident reports, and post-event evaluations, identifying opportunities for continuous improvement.
• Participate in venue rehearsals, test events, tabletop exercises, and operational planning meetings.

Required Qualifications

• Bachelor's degree in Event Management, Sports Management, Hospitality Management, Business Administration, or a related field.
• Minimum
• 5-8 years
• of experience in spectator services, venue operations, stadium management, or major event operations.
• Proven experience managing spectator operations at:
• + International football tournaments
• + Major sporting events
• + Stadiums or arenas
• + Multi-sport events
• + Concerts or large-scale entertainment events with attendance exceeding 20,000 spectators.
• Demonstrated experience leading large operational teams, including paid staff, contractors, and volunteers.
• Strong understanding of crowd management principles and guest experience delivery.
• Excellent stakeholder management and cross-functional coordination skills.
• Ability to perform effectively in a fast-paced, high-pressure event environment.
• Strong decision-making, problem-solving, and conflict-resolution skills.
• Excellent written and verbal communication skills in English. Arabic language skills are an advantage.
• Proficiency in Microsoft Office and event management systems.

Preferred Experience

• Candidates with experience in international events organized by governing bodies or major organizing committees will be highly regarded, including experience in:
• International football competitions
• Continental championships
• FIFA or confederation tournaments
• Olympic or multi-sport events
• Formula 1 or international motorsport events
• Large-scale concerts and entertainment festivals
• Major stadium or arena operations