Guest Management Lead

Duration

• July till September

Role Overview

Guest Management Lead

Vips

Key Responsibilities

• Lead the end-to-end guest management strategy and execution across all event phases.
• Manage guest invitations, RSVP tracking, accreditation, registration, and attendee communications.
• Plan and oversee protocol services for ministers, government officials, diplomats, VIPs, and international delegations.
• Coordinate airport arrivals and departures, meet-and-greet services, immigration facilitation (where applicable), transportation, accommodation, and hospitality arrangements.
• Develop detailed guest journey plans and operational procedures to ensure a seamless participant experience.
• Coordinate with protocol offices, government authorities, hotels, transport providers, venues, security teams, and event stakeholders.
• Manage VIP lounges, hospitality areas, executive holding rooms, and on-site guest service operations.
• Prepare guest manifests, seating plans, movement schedules, briefing documents, and protocol notes.
• Lead and supervise guest management teams, registration staff, volunteers, and hospitality personnel.
• Resolve guest issues promptly while maintaining professionalism and discretion.
• Ensure compliance with event protocols, security requirements, and service standards.
• Produce post-event reports, operational reviews, and recommendations for continuous improvement.

Required Qualifications

• Bachelor's degree in Event Management, Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum
• 7-10 years
• of experience in guest management, protocol, hospitality, or event operations.
• Demonstrated experience delivering
• international conferences, summits, forums, exhibitions, or government events
• .
• Proven experience managing
• VIPs, ministers, senior government officials, diplomats, C-suite executives, and international delegations
• .
• Strong understanding of government protocol, diplomatic etiquette, and executive hospitality.
• Experience managing large-scale guest registration systems and accreditation processes.
• Excellent stakeholder management, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced event environment.
• Proficiency with event registration and guest management platforms is preferred.
• Willingness to travel and work flexible hours during event delivery.

Preferred Experience

• Candidates with experience delivering any of the following are highly preferred:
• International Conferences
• Government Summits
• Ministerial Forums
• Economic Forums
• Global Congresses
• G20/GCC/UN-related events
• Government ceremonies
• State visits
• Royal or diplomatic events
• Expo-scale events