Spa Receptionist
Role Overview
The Spa Receptionist is the first point of contact for Pearl Spa guests and helps create a welcoming, serene atmosphere.
The role manages reservations, greets guests, coordinates therapist schedules, and supports smooth spa operations and personalized wellness experiences.
Key Skills for This Role
Full Job Posting
About the role
The Spa Receptionist is the first point of contact for Pearl Spa guests and helps create a welcoming, serene atmosphere.
The role manages reservations, greets guests, coordinates therapist schedules, and supports smooth spa operations and personalized wellness experiences.
Main duties and responsibilities
- Maintain a warm, calm, welcoming demeanor with guests and colleagues; keep reception and work areas neat, clean, organized, and quiet.
- Follow accounting procedures, standard operating procedures, and attendance policies; adapt to changing business demands and use feedback to improve performance.
- Communicate clearly and respectfully, listen attentively, and build positive working relationships with colleagues and supervisors.
- Respond to hotel emergencies and safety situations according to established procedures.
- Use the spa logbook, software system, and scheduling charts to communicate relevant information accurately.
- Report and record maintenance issues, guest comments, resident concerns, and operational problems to spa leadership.
- Maintain knowledge of spa and health club amenities, equipment, treatments, packages, promotions, benefits, indications, and contraindications.
- Follow safety and operational procedures for spa and health club equipment and products; maintain strict confidentiality.
- Perform additional tasks or projects assigned by spa or hotel management.
What you bring
- At least one year of experience in a similar role in a luxury brand, spa, or wellness center.
- Strong guest-service orientation and excellent communication and interpersonal skills.
- Professional, polished appearance and a calm, welcoming demeanor.
- Proficiency in spa booking or hotel property management systems, such as Opera or Book4Time.
- Excellent organizational and multitasking skills with attention to detail.
- Fluency in English is required; additional languages are an asset.
- Knowledge of spa treatments, wellness products, and basic retail principles is an advantage.
Schedule
- This is a full-time role.
What the employer offers
- Competitive salary, wages, and a comprehensive benefits package.
- Training and development opportunities, complimentary accommodation at other Four Seasons properties, dry cleaning for employee uniforms, and employee meals.
About Four Seasons
Four Seasons describes its culture as focused on personal growth, genuine hospitality, guest experiences, and an inclusive employee experience.
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