Spa Receptionist
Role Overview
Serve as the first point of contact for guests at a premier wellness destination in a Dubai equestrian and lifestyle community.
Provide a serene, seamless guest experience in a high-end environment.
Key Skills for This Role
Full Job Posting
Role overview
Serve as the first point of contact for guests at a premier wellness destination in a Dubai equestrian and lifestyle community.
Provide a serene, seamless guest experience in a high-end environment.
Responsibilities
- Welcome guests and manage check-in and check-out while maintaining a calm spa atmosphere.
- Schedule treatments, manage therapist rosters, and optimize room utilization using the booking system.
- Explain treatments, membership benefits, and amenities; handle inquiries and special requests discreetly.
- Process payments, maintain accurate guest profiles, and handle cash and credit transactions.
- Coordinate with therapists and management to keep operations running smoothly and resolve guest concerns.
Requirements
- At least 1–2 years of reception or front-office experience; luxury spa, hotel, or wellness experience is preferred.
- Fluent spoken and written English; Arabic, Russian, or French is advantageous.
- Proficiency in MS Office and spa booking software; excellent telephone etiquette.
- Strong interpersonal and organizational skills, polished presentation, and composure under pressure.
- Flexible to work shifts, including weekends and public holidays.
What the employer offers
- Competitive tax-free salary and service charge distribution.
- Health insurance and annual flight allowance.
- Career development opportunities within a growing hospitality group.
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