City Lead
Key Skills for This Role
Full Job Posting
Strategic Leadership & Business Development
- Support the execution of the company's strategy for launching and growing its operations in Riyadh.
- Identify new local market opportunities, build strategic partnerships, and drive customer acquisition and retention.
- Develop initiatives to support the growth and performance of the Riyadh market.
Operations Management
- Oversee all aspects of day-to-day Riyadh operations, including driver supply, service quality, customer support, and local marketing.
- Ensure a seamless, high-quality customer experience aligned with company standards.
- Implement and optimize scalable processes to support the growth of the Riyadh operation.
Team Building & Management
- Support recruitment efforts in collaboration with the central HR team to attract top talent for the Riyadh team.
- Build and mentor a high-performing local team, fostering a culture of excellence, collaboration, and innovation.
- Establish clear performance metrics, provide regular feedback, and ensure alignment with company goals.
Marketing & Brand Building
- Develop and execute localized marketing initiatives to increase brand awareness and user growth in Riyadh.
- Monitor local market trends and customer behaviour to adapt strategies and maintain a competitive edge.
Regulatory Compliance & Government Relations
- Ensure Riyadh operations comply with local laws, transportation regulations, and business licensing requirements.
- Build and maintain relationships with relevant local stakeholders and government bodies, in coordination with the central team.
Financial Oversight & Reporting
- Manage the Riyadh city budget in coordination with the central finance team, ensuring disciplined expenditure and effective resource allocation.
- Provide regular performance and market reports to headquarters.
- Analyze financial and operational data to inform decision-making and optimize Riyadh operations.
Experience
- Proven track record in a management role such as City Lead, General Manager, or Head of Operations, ideally within the technology, mobility, or on-demand services sector.
- Demonstrated experience launching, managing, or scaling operations in a new city or market.
- Experience managing budgets and delivering against operational and financial targets.
Skills
- Strong leadership and team-building capabilities, including experience supporting recruitment and hiring decisions.
- Strong business acumen with a data-driven approach to decision-making.
- Excellent communication, negotiation, and stakeholder management skills.
- Fluency in Arabic is an advantage.
- Strong understanding of the cultural, regulatory, and business landscape in Riyadh and Saudi Arabia.
Attributes
- Entrepreneurial mindset with a passion for building and scaling operations from the ground up.
- Highly adaptable and resilient, with the ability to thrive in a fast-paced and evolving environment.
- Hands-on leader and natural problem solver who takes ownership and leads by example.
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