Spa Assistant Manager

Overview

Spa Assistant Manager

Key Responsibilities

• Support the Recreation & Spa Manager and Director of Spa & Wellness in the daily management of the Spa and Wellness operation.
• Ensure consistently high standards of professional spa treatments in line with 5-star Forbes luxury and Faena service standards.
• Lead with a hands-on management approach, motivating, coaching, and supervising spa therapists and spa reception team members.
• Oversee daily spa operations including opening and closing procedures, cleanliness, equipment maintenance, and adherence to Conduct Operating Procedures (COPs).
• Recruit, train, schedule, evaluate, and support the development of spa team members.
• Ensure an exceptional guest experience by overseeing reservations, check-in and check-out processes, and personalized service delivery.
• Handle guest inquiries and complaints with discretion, professionalism, and a solution-oriented mindset.
• Step in for the Recreations & Spa Manager when required, ensuring continuity of leadership and service standards.
• Drive spa revenue through effective promotion, upselling of treatments, packages, and retail products.
• Monitor sales performance, support marketing initiatives, and contribute to revenue growth strategies.
• Manage inventory, stock control, and cost-effective use of spa supplies and products.
• Assist with budgeting, financial tracking, and preparation of operational and performance reports.
• Ensure full compliance with health, safety, hygiene, HACCP, SMS, and company policies.
• Conduct and support regular Public Health and operational inspections.
• Maintain full knowledge of spa services, wellness offerings, and facilities to provide expert recommendations.
• Maintain accurate guest profiles and treatment preferences, ensuring personalization and continuity of service.
• Ensure all spa areas are maintained to the highest standards of cleanliness, safety, and presentation.
• Provide spa treatments when required to support operational needs.
• Support continuous training, development, and engagement of the spa team.
• Perform additional duties as assigned to support the success of the Spa and Wellness operation.