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Solutions Design Engineer (EMEA)

Aven Hospitality
England, GBR
Full-time
Mid
Onsite
Discovered 3 weeks ago

Full Job Posting

Key Responsibilities

  • Participates in the review and response of proactive sales opportunities and RFPs
  • Understands and interprets customer business needs and drivers
  • Maps the capabilities of our Product and Platform to create a solution that meets customer needs
  • Determines how best to meet customer business needs through product configuration or identifying where product enhancements may be needed to address gaps
  • Engages from requirement gathering phase through implementation with continuous involvement as required
  • Collaborates with Solution Architects on efforts across development, infrastructure, and security
  • Assists with onboarding and mentoring of Solution Engineers
  • Facilitates the intake process for customer-initiated enhancement requests
  • Manages complex and strategic projects when existing customers bring forwards a project that requires subject matter expertise that is above and beyond our Customer Care Team and/or Account Management team.
  • Key Knowledge and Skill Requirements
  • Experience working with Sales/Account Management teams to build a competitive solution and value proposition
  • Exceptional communications (written, verbal, presentation) and interpersonal skills
  • Outstanding project/program management skills
  • Ability to influence technical and business stakeholders through credibility, clarity, and trust
  • Deep knowledgeable of the hospitality distribution landscape and the Aven product portfolio
  • Ability to collaborate across global, cross-functional teams to represent the customer voice with Product and Engineering
  • Willing and able to travel occasionally (up to 25%)
  • Qualifications / Experience
  • 5+ yrs of sales engineering, solutions consulting, or implementation consulting experience
  • Bachelors degree in Technology, Engineering or Hospitality Management desirable
  • 5+ yrs Experience in Hospitality/Distribution industry
  • Experience with project management or implementing complex or enterprise level projects
  • Experience with SaaS software technology
  • Ability to discuss security, privacy, and compliance concepts such as SOC2, ISO 27001, GDPR, data residency, and access controls
  • Outstanding Benefits
  • Very competitive compensation
  • Generous Paid Time Off (25 PTO days)
  • 8 Hours of Volunteer Time Off (VTO)
  • We offer a comprehensive medical, dental and Wellness Program
  • 12 weeks paid parental leave
  • An infrastructure that allows flexible working arrangements
  • Formal and informal reward, recognition and acknowledgement programs
  • Lots of fun and engaging employee development events
  • We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

Qualifications

  • Experience with project management or implementing complex or enterprise level projects
  • Experience with SaaS software technology

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