Solutions Architect
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Key skills for this role
About the Role
15+ years in IT, including 5+ years in solution architecture, designing AI-enabled multi-region, multi-channel contact center solutions using Azure and Genesys Cloud.
Key Skills for This Role
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Overview
- 15+ years in IT, including 5+ years in solution architecture, designing AI-enabled multi-region, multi-channel contact center solutions using Azure and Genesys Cloud.
- **Cloud & Architecture Expertise:**
- Strong experience with Microsoft Azure, microservices, API-led integration, and cloud-native architecture supporting scalable, resilient engagement ecosystems.
- **AI & Conversational Technologies:**
- Hands-on with Azure OpenAI, LLMs, agentic systems, speech AI, and RAG-based conversational frameworks integrated into contact center platforms.
Ai Solution Design & Aiops
Proficient in end-to-end AI architecture, data pipelines, model lifecycle management, and AIOps/LLMOps for real-time engagement systems
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