Solutions Architect

Role: Senior ServiceNow Architect

Duration: 6 - 12 months

Key Responsibilities

• Lead overall ServiceNow platform architecture and roadmap in line with business and IT strategy, including ITOM / ITAM using HAM and SAM
• Translate requirements into solution designs, data models and integration patterns that use out of the box capability wherever possible
• Produce and maintain design documents and architecture diagrams for new and existing solutions
• Provide design authority across implementations, reviewing configurations and customisations to ensure they follow agreed standards and good practice
• Guide and support developers and administrators through design reviews, code reviews and mentoring
• Own or contribute to CMDB and operations design, including discovery, monitoring and service mapping
• Design and govern integrations between ServiceNow and other enterprise systems, for example inventory tools, monitoring, procurement and finance
• Contribute to platform governance, including design review forums, change control and reuse of shared components
• Work with security and risk teams to make sure roles, access models and integrations meet security and compliance requirements
• Engage business and IT stakeholders through workshops and demos, explaining options, trade offs and risks in clear language
• Identify opportunities to extend platform use, for example expanding ITAM coverage across more business units, and feed these into backlogs and roadmaps
• Support pre sales and estimation activities where architectural input is required

Experience Required

• Strong hands on experience designing and delivering solutions on the ServiceNow platform in an architect or technical lead role
• Practical experience implementing or extending ITAM capabilities, with real use of HAM and SAM for lifecycle and compliance
• Proven background working with multiple ServiceNow products beyond core ITSM, for example ITOM, HR, CSM or SecOps
• Experience working in consulting or enterprise environments with cross functional teams and external partners
• Track record of working directly with business stakeholders to shape requirements and processes, including asset and license management
• Experience leading or mentoring ServiceNow developers and administrators through delivery cycles
• Practical exposure to Agile delivery and ITIL based service management

Required

• Deep understanding of ServiceNow platform architecture, configuration and scripting
• Good knowledge of IT asset management processes and how they are implemented on the platform, including lifecycle, contracts, entitlement and compliance
• Ability to design end to end workflows, data models and integrations that are robust and supportable
• Good knowledge of CMDB concepts, discovery approaches and event or operations management, and how these support asset and service management
• Solid understanding of integration technologies such as REST APIs and web services, and how ServiceNow connects to inventory, monitoring, procurement and finance systems
• Strong communication and presentation skills, able to explain complex designs to both technical and non technical audiences
• Comfortable facilitating workshops, producing clear design artefacts, and providing options with pros and cons
• Collaborative mindset, willing to seek input from subject matter experts and share knowledge with the wider team

• ServiceNow Certified System Administrator (CSA)

• One or more ServiceNow Certified Implementation Specialist certifications, for example ITAM, HAM or SAM, ITOM, HR, CSM or SecOps
• Nice to have, ServiceNow Certified Application Developer or equivalent advanced certification
• Relevant ITIL or Agile certifications are an advantage but not mandatory