Solutions Analyst, Support

About Teifi Digital

Role overview

Technical account ownership

• Maintain technical understanding of client businesses, Shopify environments, architecture, integrations, data flows, and roadmaps.
• Identify technical debt, platform risks, integration constraints, and optimization opportunities; document architecture, decisions, dependencies, and account context.

Ticket quality and sprint readiness

• Create build-ready tickets with context, scope, acceptance criteria, dependencies, and test considerations.
• Sequence small-to-medium project issues, refine and prioritize backlogs, and partner with Engineering on feasibility, estimates, and sequencing.
• Raise unclear requirements, scope changes, blockers, and unresolved dependencies before work starts.

Platform configuration and design

• Configure Shopify settings, flows, apps, metafields, and platform features to meet functional requirements.
• Add technical annotations to designs and document source-to-target data mappings for integrations and migrations.

Client communication and demos

• Lead or support discovery, technical discussions, solution reviews, and sprint demos with clients.
• Explain technical concepts and trade-offs to non-technical stakeholders, provide practical guidance, and communicate risks and changes early.

Qualifications

• Several years in a Solutions Analyst, Senior Business Analyst, Technical BA, Product Owner, or similar role on e-commerce or systems-integration projects.
• Strong Shopify Plus ecosystem knowledge, including apps, metafields, Flow, app proxies, and checkout extensibility.
• Able to write detailed developer-ready specifications and translate ambiguous business needs into feasible implementation plans.
• Fluent in integration concepts including REST and GraphQL APIs, webhooks, authentication, data synchronization, and field-level mapping.
• Confident presenting to clients, demonstrating work, and explaining technical decisions in plain language.
• Able to manage technical context, multiple accounts, and competing priorities independently.

Benefits and perks

• Professional development through training, certifications, and peer mentorship; flexible work hours; health and dental coverage in Canada and a health spending account.
• Paid office closure between Christmas and New Year’s, team events, office snacks, and a dog-friendly workplace.
• Performance-based bonus opportunities are stated for full-time employees.

Workplace

• The description mentions a hybrid work model depending on the role, a Granville Island office, and free on-site parking.

Hiring process

• Any employment offer is conditional on successful completion of a background check.