Solutions Analyst, Support

About Teifi Digital

Role overview

Technical account ownership

• Maintain knowledge of client businesses, Shopify environments, architecture, integrations, data flows and roadmaps.
• Identify technical debt, platform risks, integration constraints and optimization opportunities.
• Document architecture, decisions, dependencies and account-specific context.

Ticket quality and sprint readiness

• Write build-ready tickets with context, scope, acceptance criteria, dependencies and test considerations.
• Break small-to-medium projects into sequenced issues; refine and prioritize backlogs for estimation.
• Validate feasibility, estimates and sequencing with Engineering; flag unclear requirements, scope changes, blockers and dependencies before work begins.

Platform configuration and design

• Configure Shopify settings, flows, apps, metafields and platform features to meet functional requirements.
• Annotate designs with technical details for developers.
• Document how source-system data fields and structures map to the target solution for integrations and migrations.

Client communication

• Lead or support discovery sessions, technical discussions, solution reviews and sprint demonstrations with clients.
• Explain technical concepts and trade-offs to non-technical stakeholders and offer practical guidance.
• Communicate risks, blockers, scope changes and dependencies early.

Qualifications

• Several years as a Solutions Analyst, Senior Business Analyst, Technical BA, Product Owner or similar on e-commerce or systems integration projects.
• Strong Shopify Plus knowledge, including apps, metafields, Flow, app proxies and checkout extensibility.
• Write detailed developer-ready specifications; translate ambiguous business needs into feasible implementation plans.
• Fluency in REST and GraphQL APIs, webhooks, authentication, data synchronization and field-level system mapping.
• Confident client presentations and demonstrations, with clear explanations of technical decisions.
• Manage technical context and competing priorities independently across concurrent accounts.

AI-forward workplace

• The team regularly uses AI tools to improve productivity and outcomes.
• Candidates should be comfortable using AI at work and willing to develop their skills; familiarity with AI tools is a plus.

Benefits and workplace

• Professional development includes training, certifications and peer mentorship.
• A hybrid work model may apply depending on the role; the company has a Granville Island office and free on-site parking.
• Flexible work hours accommodate appointments and personal responsibilities.
• Benefits include Canadian health and dental coverage, a health spending account, and a paid office closure between Christmas and New Year’s.
• The company offers team events, office snacks, a dog-friendly workplace and performance-based bonuses for full-time employees.

Hiring process

• Any employment offer is conditional on successful completion of a background check.
• The employer states it is an equal opportunity employer.