Solution Architect - I
Role Overview
The Solution Architect is the senior technical authority for complex, high-value customer relationships in Strategic Customer Success.
The role owns the post-sales technical journey, from solution design and SDK/API integration through campaign architecture, analytics, and platform evolution.
Key Skills for This Role
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About MoEngage
MoEngage is a customer engagement platform serving global brands and users across multiple countries and channels.
Its platform combines data, AI, and customer engagement capabilities; Merlin AI supports marketing workflows and personalization.
Role overview
The Solution Architect is the senior technical authority for complex, high-value customer relationships in Strategic Customer Success.
The role owns the post-sales technical journey, from solution design and SDK/API integration through campaign architecture, analytics, and platform evolution.
Solution architecture
- Design end-to-end solutions involving SDK integration, API workflows, data pipelines, campaign orchestration, and analytics reporting.
- Assess technical feasibility and translate business needs into scalable implementation blueprints.
- Guide event schema, identity resolution, multichannel campaign logic, and data export decisions.
- Lead discovery with customer product and engineering teams to understand technology stacks, data models, and marketing objectives.
Onboarding and delivery
- Own technical onboarding for strategic accounts and drive timely, high-quality go-lives.
- Partner with Onboarding Managers and CSMs on delivery plans with milestones, dependencies, and success criteria.
- Support SDK/API integration, troubleshoot issues, and guide customer engineering teams.
- Validate campaign and reporting deployments before launch for correctness, completeness, and alignment with business goals.
Enablement and adoption
- Deliver tailored technical and product enablement through onsite workshops, virtual sessions, and written playbooks.
- Create reusable training frameworks, technical guides, and best-practice documentation.
- Identify adoption gaps and develop interventions with CSMs to improve platform usage and customer ROI.
- Advise senior customer stakeholders on platform strategy and roadmap alignment.
Cross-functional contribution
- Share customer implementation patterns and structured product feedback with Product and Engineering to inform roadmap priorities.
- Help develop the Solutions Architect practice, engagement models, playbooks, and technical delivery processes.
- Partner with Sales Engineering in complex commercial cycles when post-sales technical credibility is needed.
What we're looking for
- At least 8 years in Solutions Architecture, Technical Consulting, or a senior Implementation or Customer Engineering role; MarTech, SaaS, or customer data platform experience is ideal.
- Strong command of mobile and web SDK integration, REST APIs, event-driven architectures, and customer data modelling.
- Experience owning enterprise-scale technical onboarding involving multiple stakeholders and complex integrations.
- Ability to facilitate workshops and align customer engineering, product, and marketing stakeholders.
- Excellent written and verbal communication and comfort with ambiguity and large, matrixed customer organisations.
- Analytics and reporting design experience is a strong plus; marketing automation, CDP, or omnichannel engagement platform experience is highly advantageous.
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