Software Support Engineer

Position Overview

Key Responsibilities

• Provide hands-on technical support for internal development, fleet, production, and customer vehicles.
• Support vehicle software and hardware readiness within production-line and factory environments.
• Troubleshoot and resolve vehicle system issues with cross-functional teams.
• Perform diagnostic analysis using DTCs, Grafana telemetry, CANoe, and CANalyzer.
• Apply core UDS services for ECU-level troubleshooting.
• Support software and hardware integration, validation, release, launch, and Start of Production.
• Perform ECU flashing and reprogramming, bootloader interaction, and interrupted-flash recovery.
• Analyze diagnostic communication and identify causes of manufacturing yield losses.
• Support manufacturing DTC strategies including test suppression and end-of-line clear-down logic.
• Create and maintain issue reports, document findings, and track assigned actions.
• Participate in technical reviews, continuous improvement, and on-call rotation.

Skills

• Working knowledge of automotive software diagnostics, vehicle-system troubleshooting, and structured root-cause analysis.
• Knowledge of UDS (ISO 14229) including DTCs, DIDs, Session Control, Security Access, Routine Control, Request Download, and Data Transfer.
• Knowledge of CAN, CAN-FD, LIN, and exposure to DoIP (ISO 13400).
• Ability to use CANoe, CANalyzer, Grafana, vehicle telemetry, and diagnostic scripts.
• Experience with ECU flashing, reprogramming, bootloader diagnostics, and interrupted-flash recovery.
• Understanding of end-of-line testing, manufacturing diagnostics, production ramp-up, launch, and Start of Production support.
• Understanding of SDLC, software and hardware integration, release management, vehicle network architecture, and system fault tracing.
• Clear technical documentation, issue tracking, cross-functional collaboration, and supplier coordination skills.
• Familiarity with connectivity and infotainment technologies including LTE, Wi-Fi, GPS, and InfoT.

Minimum Qualifications

• Bachelor's degree in Software Engineering, Information Systems Engineering, Computer and Electronics Engineering, Computer Engineering, or a related discipline.
• 2-5 years of relevant professional experience.
• Practical experience with CAN bus systems, vehicle diagnostics, or related automotive software-support activities.
• Experience supporting automotive systems; electric-vehicle experience is preferred.
• Experience applying UDS diagnostic services in ECU manufacturing, end-of-line testing, development, or production environments.
• Hands-on experience reading and clearing DTCs, querying and interpreting DIDs, and executing Routine Control or related ECU diagnostic services.
• Working knowledge of CAN, CAN-FD, and LIN, with exposure to DoIP environments.
• Exposure to launch, production ramp-up, or Start of Production support with plant, quality, or automation teams.
• Experience using CANoe or CANalyzer for diagnostic communication analysis.
• Experience with ECU flashing, approved flash tools or scripts, bootloaders, and flash recovery.
• Ability to participate in an on-call rotation approximately one weekend per month.

Compensation & Benefits

• Comprehensive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; paid sick leave; and a 401(k) retirement plan.
• Hourly/non-exempt employees accrue up to 120 hours paid time off; salaried/exempt employees accrue up to 160 hours.
• Eligible employees may participate in Lucid's equity program and/or a discretionary annual cash incentive program.