Soft Services and Logistics Coordinator

Overview

Your role

• Support day-to-day operations of soft services including cleaning, pest control, waste management, and logistics
• Ensure services are delivered efficiently, safely, and in accordance with service delivery plans and standards
• Supervise subcontractors and monitor performance against SLAs, KPIs, and HSE requirements
• Manage community furniture, assets, and Client Furnished Equipment (CFE), ensuring proper tracking and maintenance
• Plan and maintain janitorial schedules for all indoor and outdoor areas based on usage and service needs
• Coordinate cleaning activities to ensure effective resource deployment and uninterrupted service delivery
• Conduct inspections and audits to ensure cleanliness, quality standards, and compliance with procedures
• Identify service gaps and implement corrective and preventive actions
• Monitor workforce attendance, productivity, and task completion
• Ensure proper usage and safe storage of cleaning materials, equipment, and chemicals
• Coordinate deep cleaning and special janitorial tasks as required
• Oversee waste management operations, including collection tracking and reporting
• Maintain waste management records and support sustainability initiatives such as composting and mulching
• Ensure proper waste segregation and compliance with environmental standards
• Manage nursery facilities and logistics related to plants and materials
• Handle and track service requests through the Help Desk system, ensuring timely resolution
• Investigate client complaints and implement corrective actions
• Coordinate with internal teams and subcontractors to resolve operational issues
• Prepare weekly and monthly operational performance reports
• Identify opportunities for process improvements and enhanced service delivery
• Ensure full compliance with health, safety, and environmental regulations
• Maintain a safe and professional working environment for all stakeholders

Experience

• About you
• Mandatory experience in Facilities Management (FM)
• Proven experience in waste management operations
• Practical knowledge of soft services and logistics operations

Skills & Knowledge

• Strong understanding of HSE standards, policies, and compliance requirements
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Excellent organizational, multitasking, and prioritization skills
• Strong communication and interpersonal abilities
• Ability to work collaboratively in a team-oriented environment
• High level of professionalism, accountability, and confidentiality
• Strong problem-solving skills and focus on continuous improvement
• Rewards & benefits
• Explore the rewards and benefits that help you thrive – at every stage of your life and your career.

This Includes

• Tax-free salary.
• Life insurance coverage.
• Medical insurance.
• Annual leave balance.
• Company gratuity scheme.
• Discretionary bonus program.
• Annual flight contribution.
• Transportation & housing allowances.
• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
• Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.

About AtkinsRéalis