Airport Soft Services Director - Cleaning & Janitorial
Skills
About This Role
Job Purpose
To perform the assigned role within the Cleaning package covering cleaning and janitorial services across terminals, washrooms, public areas, BOH, landside/airside interfaces and peak-season operations, ensuring safe, compliant, continuous and passenger-sensitive service delivery under EMPLOYER's performance-based FM model.
Key Responsibilities
Deliver the Cleaning package scope in a live KAIA airport environment while protecting safety, continuity, passenger experience and EMPLOYER reputation.
Follow EMPLOYER/KAIA security, access, PTW, HSE, emergency, reporting and escalation procedures.
Use EAM/CAFM, checklists or approved templates to record activities, defects, incidents, resources and evidence.
Coordinate with EMPLOYER FM, AOCC/TOC, Security, airport operations, adjacent packages, tenants, airlines, OEMs and subcontractors as applicable.
Lead manpower planning, shift coverage, mobilization, productivity, KPI/SLA governance, weekly/monthly reporting and corrective actions.
Review risks, complaints, NCRs, audit findings, repeat failures, seasonal readiness and continuous-improvement initiatives.
Maintain terminal cleaning standards in public areas, washrooms, BOH and service areas without disrupting passenger movement.
Apply approved chemicals, colour-coding, infection-control practices, spill response and rapid cleaning procedures.
Qualifications, Experience and Courses
Degree level or equivalent qualification in business, facilities management or relevant field; 15+ years in FM covering soft services, including 10 years in senior roles leading large teams; minimum 5 years GCC experience; full professional proficiency in English mandatory, Arabic beneficial; extensive experience delivering and maintaining large projects in complex stakeholder environments and live operations.
Relevant airport, transport hub, critical infrastructure, hospitality mega-facility or large public facility experience is preferred; aviation-system roles require direct system/OEM exposure where applicable.
Must be able to work in a 24/7/365 multi-stakeholder environment during Hajj, Umrah, Ramadan, VIP movements, disruptions and emergency conditions.
Professional English for supervisory/management roles; basic English for field roles; Arabic is preferred for coordination.
Required training: KAIA/EMPLOYER induction, security awareness, HSE, emergency response, EAM/CAFM/mobile work order, and package-specific technical/OEM/safety courses.
Airport-Specific Competencies
Airport security/access discipline, airside-landside awareness and passenger-impact sensitivity.
Ability to operate during 24/7 shifts, peak passenger periods, Hajj/Umrah, disruptions, VIP movements and emergency response.
Clear communication with EMPLOYER, AOCC/TOC, Security, operations, adjacent FM packages, subcontractors/OEMs and internal Safari teams.
Key Deliverables / KPIs
SLA/KPI compliance
Zero uncontrolled safety/security breach
Quality of evidence and reporting
Timely escalation and corrective action closure
Inspection score
Spill/complaint response
Washroom/public-area readiness
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