Social Media Officer ( Female)

About This Role

bout us:

At TU Holdings Group, we are committed to excellence and innovation across a diverse portfolio of businesses. Our operations span various sectors including food and beverage, retail, trading, sports and events, beauty and wellness, and engineering and consultation.

TU Holdings Group is dedicated to continuous growth and development, always striving to meet the evolving needs of our customers and partners of ADNOC, Hilton Hotels & Resorts, Yas Bay, Abu Dhabi Airports, ALDAR, Holiday Inn, IHG Hotels & Resorts, SIEMENS & MIRAL.

About job

Position :- Social Media Officer

Location :- Abu Dhabi

***Job Description :-***We are seeking a proactive and customer-focused Social Media Officer to manage our online presence across multiple platforms. The ideal candidate will have experience in both social media management and call center/customer service operations, with strong skills in handling customer inquiries, comments, and Google reviews in a professional and timely manner.

Key Responsibilities

• Manage and monitor all social media platforms (Instagram, Facebook, Google reviews, TikTok, etc.) for the restaurant chain
• Respond promptly to customer inquiries, comments, and messages across all platforms
• Handle and respond to customer feedback and reviews on Google and other review platforms professionally
• Coordinate with outlet teams to resolve customer complaints and ensure customer satisfaction
• Maintain a consistent brand voice and tone in all online communications
• Escalate critical issues to management when required
• Track and report social media engagement, feedback trends, and customer concerns
• Support marketing campaigns by publishing content and monitoring performance
• Work closely with the call center team to ensure smooth handling of customer queries and complaints
• Maintain records of customer interactions and feedback. Prepare the Analytical reports.

Requirements

• Proven experience as a Social Media Officer or similar role in the UAE
• Previous call center or customer service experience is mandatory
• Strong knowledge of social media platforms and trends
• Experience handling Google Reviews and online customer feedback
• Excellent written and verbal communication skills in English (Arabic is an advantage)
• Ability to handle customer complaints calmly and professionally
• Strong problem-solving and multitasking skills
• Familiarity with social media tools and analytics platforms
• Flexibility to work shifts, weekends, or holidays as required

Preferred Qualifications

• Experience in the F&B or restaurant industry
• Knowledge of CRM systems or customer service tools
• Basic understanding of digital marketing and content planning
• Preferred Female candidate

Key Skills

• Customer Service Excellence
• Social Media Management
• Complaint Handling & Resolution
• Communication & Interpersonal Skills
• Time Management & Organization
• Attention to Detail

What’s Next?

Once receiving your application, our recruiting team will screen and match your skills, experience, and potential team fit against the role requirements. We ask for your patience as the team completes the volume of applications with a reasonable timeframe.

We invite you to get to know more about our company by visiting https://tuholdings.ae/ and follow us on LinkedIn , Instagram , Facebook .

Work Location: In person