SOC Analyst, Intermediate

Role overview

Workplace

• Onsite position at a Northeast Calgary location.

Schedule

• Requires shifts and weekend availability: four days on and three days off, rotating every four weeks, with 10-hour shifts across days, evenings, and overnights.

Responsibilities

• Monitor, investigate, triage, and respond to security incidents, suspicious activity, and operational alerts across client environments.
• Coordinate ITOC incident response and manage investigations, incidents, and service requests through case management and ITSM processes.
• Conduct threat analysis, log reviews, and containment; support privileged access management, including tools such as CyberArk.
• Scan for vulnerabilities, review findings, and remediate or escalate risks.
• Perform approved infrastructure changes, patching, and scheduled maintenance; manage backup operations.
• Support service continuity during escalations, disruptions, and client-impacting events.
• Maintain and improve internal SOC and ITOC tools and applications; provide technical guidance and mentorship to fellow analysts.

What you bring

• At least 4 years in a SOC, NOC, or similar IT operations environment supporting on-premise and cloud-connected technologies.
• Experience with SIEM, security monitoring, vulnerability management, ITSM platforms, and ITIL-based incident, problem, change, and service-request processes.
• Strong understanding of cybersecurity, threats, vulnerabilities, and incident response.
• Experience provisioning client services, performing customer onboarding, and working with first-level server technologies such as remote access and patching.
• Able to troubleshoot technical and procedural issues across security, infrastructure, and network domains.
• Able to work onsite in Northeast Calgary and cover the stated rotating shift and weekend schedule.

Additional assets

• Security+ and/or ISC2 certification, CCNA or CCNP, ITILv4, and previous 24x7 operations center experience are listed as additional assets.
• The posting mentions a base salary range plus variable incentives but does not provide amounts or a pay cadence.