Site Reliability Engineer

Company overview

Role overview

Responsibilities

• Support production deployments, often with restricted connectivity or air-gapped environments, and ensure platform availability, upgrades, and stability.
• Diagnose incidents across hardware, Linux, Kubernetes, containers, middleware, and platform components; analyze logs and application output to identify root causes.
• Review and execute approved changes under Change Management, including updates, configuration adjustments, and component upgrades.
• Maintain knowledge of product architecture, services, dependencies, and customer production usage; guide L1 and Service Desk teams with triage.
• Escalate complex code-level or product-defect issues to L3 with structured diagnostic information.
• Conduct on-site health assessments of clusters, services, system resources, and environment readiness.
• Collaborate with Systems Engineering on performance across compute, storage, networking, and Kubernetes and apply identified improvements.
• Maintain SOPs, runbooks, troubleshooting steps, and known-issue guides; contribute to post-incident reviews and prevention recommendations.
• Follow Incident, Change, and Problem Management processes.

Required experience and qualifications

• Bachelor’s degree in computer science, information technology, engineering, or a related field.
• 4–7 years in SRE, DevOps, infrastructure operations, or platform engineering roles in on-premises or secure environments.
• Strong Linux administration skills, including troubleshooting, log analysis, service management, and performance tuning.
• Hands-on Kubernetes, container runtime, and distributed systems experience in on-premises deployments.
• Understanding of enterprise compute, storage, networking, and virtualization layers.
• Practical experience with Kafka, Redis, PostgreSQL, or similar middleware and data-layer technologies.
• Understanding of ITIL-aligned operational frameworks and ability to diagnose complex issues across the stack.
• Secure, restricted, or isolated environment experience is an advantage.
• Strong analytical and communication abilities, methodical troubleshooting, and clear technical documentation skills.
• RHCSA/RHCE or CKA/CKAD/CKS certifications are listed.