Site Reliability Engineer
Role Overview
The Site Reliability Engineer supports and maintains Open Innovation AI products and deployments across customer environments.
The role covers secure, isolated, and air-gapped infrastructures and requires troubleshooting across hardware, Linux, Kubernetes, middleware, and applications.
The engineer diagnoses incidents, restores service availability, and applies knowledge of operational processes and product architecture.
Key Skills for This Role
Full Job Posting
Company Overview
Open Innovation AI develops solutions for managing AI workloads across diverse infrastructure.
Its Open Innovation Cluster Manager orchestrates AI tasks across GPUs and accelerators and supports enterprise scalability.
Role Overview
The Site Reliability Engineer supports and maintains Open Innovation AI products and deployments across customer environments.
The role covers secure, isolated, and air-gapped infrastructures and requires troubleshooting across hardware, Linux, Kubernetes, middleware, and applications.
The engineer diagnoses incidents, restores service availability, and applies knowledge of operational processes and product architecture.
Role Responsibilities
- Support customer production deployments, including environments with restricted connectivity or air-gapped operation.
- Ensure availability, upgrades, and stability of end-to-end AI platforms and solutions.
- Diagnose incidents across hardware, Linux, Kubernetes, containers, middleware, and platform components.
- Analyze logs and system behavior to identify root causes and restore service.
- Execute approved changes, updates, configuration adjustments, and component upgrades.
- Provide guidance to L1 and Service Desk teams and escalate complex issues to L3.
- Conduct on-site platform health assessments and collaborate with Systems Engineering on performance issues.
- Maintain technical documentation and participate in post-incident reviews.
Required Experience and Qualifications
- Bachelor’s degree in computer science, information technology, engineering, or a related field.
- 4–7 years of experience in SRE, DevOps, infrastructure operations, or platform engineering roles.
- Strong Linux administration, Kubernetes, container, distributed-systems, and enterprise infrastructure experience.
- Experience with middleware or data-layer technologies such as Kafka, Redis, PostgreSQL, or similar tools.
- Understanding of ITIL-aligned Incident, Change, and Problem Management processes.
- Strong troubleshooting, analytical, communication, and technical documentation abilities.
- Experience in secure, restricted, or isolated environments is advantageous.
- Certifications such as RHCSA, RHCE, CKA, CKAD, or CKS.
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