Shop Manager

We are seeking an experienced and customer-focused Shop Manager to oversee daily retail store operations and ensure exceptional customer service, sales growth, and operational efficiency.

The ideal candidate will have strong leadership skills, commercial awareness, and experience managing retail teams within fashion, lifestyle, sports, multimedia, or consumer retail environments.

Supervise and manage day-to-day store operations

Deliver excellent customer service and resolve customer concerns promptly

Monitor sales performance, KPIs, and business targets

Analyze daily, weekly, and monthly sales trends and identify growth opportunities

Manage inventory activities including stock movements, transfers, replenishment, shrinkage, and cycle counts

Ensure proper visual merchandising and compliance with brand standards

Coordinate receiving of shipments and maintain accurate stock levels

Prepare staff schedules based on operational requirements and sales targets

Lead, motivate, train, and evaluate store team members

Monitor store cleanliness, maintenance, and overall presentation

Ensure compliance with company policies and local regulations

Prepare operational and sales performance reports for management review

Support recruitment and onboarding activities for store staff

Bachelor’s degree in Business Administration, Retail Management, or related field

4–6 years of retail experience in a similar role

Minimum 2 years of managerial experience in retail operations

Strong leadership and team management abilities

Excellent customer service and communication skills

Good analytical and problem-solving capabilities

in inventory control and sales analysis

Proficiency in MS Office applications

Fluency in English required

Arabic language skills are an advantage

in one or more of the following sectors is preferred: