SFE & CRM Specialist
Key Skills for This Role
Full Job Posting
CRM management and administration
- Administer and maintain the day-to-day functionality of the SAP Sales Cloud (SAP C4C) CRM platform.
- Manage user accounts, access permissions, roles, and profiles.
- Develop CRM dashboards, performance reports, and analytical tools; maintain accurate and consistent records.
- Support field-force teams and coordinate resolution of system-related issues.
Sales-force effectiveness and analytics
- Monitor field-force KPIs, sales activities, and productivity indicators.
- Maintain performance tracking aligned with established expectations and assess performance trends.
- Identify opportunities to improve sales effectiveness and provide actionable CRM insights to commercial leadership.
- Support customer-coverage analysis, field-activity monitoring, and performance reporting.
Process improvement and incentives
- Review SFE processes and identify opportunities for standardization, automation, and efficiency.
- Use SAP C4C to streamline workflows, reporting, and approvals; partner with Sales and Commercial teams on CRM adoption and data quality.
- Support Sales Incentive Plan administration through data collection, validation, and processing, and ensure accurate calculations and reports.
Projects and collaboration
- Coordinate CRM enhancements, upgrades, customizations, and implementation activities.
- Liaise with external technical-support providers to resolve issues and implement improvements.
- Collaborate with Sales, Commercial Excellence, IT, and other stakeholders on CRM and SFE initiatives.
- Support user training, system adoption, and continuous improvement.
Qualifications
- At least 2 years of relevant experience in SFE, Commercial Excellence, CRM administration, or a similar role in the pharmaceutical industry.
- Hands-on CRM administration experience is mandatory; SAP C4C experience is preferred.
- Strong understanding of SFE principles, methodologies, KPIs, and pharmaceutical field-force operations.
- Ability to analyze sales performance data and develop meaningful dashboards and reports.
- Good understanding of CRM workflows, data management, and process optimization.
- Strong analytical, problem-solving, and stakeholder-management skills.
- Ability to collaborate cross-functionally and translate business requirements into practical system improvements.
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