ServiceNow | Operations Manager | KSA - Saudi National

Overview

Technology Strategy & Transformation – ServiceNow

Our Purpose

• Deloitte makes an impact that matters.
• Every day we challenge ourselves to do what matters most—for clients, for our people, and for society.
• We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth.
• We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture.
• We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
• Our shared values guide the way we behave to make a positive, enduring impact:
• Integrity
• Outstanding value to markets and clients
• Commitment to each other
• Strength from cultural diversity
• During your tenure in ServiceNow team you will demonstrate and develop your capabilities in the following area:
• Defines how the engagement should impact broader business objectives and creates a team environment that builds accountability for and commitment to meeting engagement objectives
• Lead projects and provide strategic direction across the account to deliver a superior client experience
• Builds deep sector expertise and manages engagements across accounts within chosen industry/sector
• Leads initiatives to develop and market intellectual capital in chosen sector
• Recommends new and innovative approaches to analyzing data and solving problems to help draw meaningful conclusions
• Develops new ideas that challenge conventional thinking and recognizes opportunities where others may not
• Focuses client on value-generating initiatives to accelerate the pace of change; identifies metrics to monitor and analyze performance against corporate goals
• Stays current with a client’s business and financial situation and understands financial impacts of proposed solutions
• Manages and advances relationships with clients beyond immediate engagement needs and serves as a trusted advisor, setting aside personal agenda to strengthen interactions with clients
• Takes control of challenging situations and diffuses escalated situations calmly by controlling own emotions and recognizing emotions in others
• Participates and leads aspects of the proposal development process; assembles a pursuit team with the necessary skillset and knowledge needed to prepare sales materials
• Adopts a global approach to networking, building eminence and assembling teams to best serve clients
• Articulates an informed opinion on leading edge technologies and how they affect emerging business models in domain area
• Leads the design of the client’s ServiceNow strategy and operating model and ensures proper alignment between the business strategy and the supporting IT strategy throughout the development
• Stays current on emerging trends and technologies within the ServiceNow space and uses to drive innovative solutions based on client’s desired functionality, improve the user experience and enhance IT service delivery
• Lead the architecture components of the work to design the client’s architecture blueprint, across the various layers (business, integration, data, application, security, infrastructure) leveraging ServiceNow’s product suite
• Ability to understand clients baseline architecture and develop the roadmap identifying business impact / benefit
• Anticipates and articulates broader organizational implications of proposed IT recommendations
• Leads the development and automation of IT processes to generate efficiencies within the function
• Leads a team to develop a robust ServiceNow implementation and defines integration points with the broader business

Leadership Capabilities

• Acts as a role model, embracing and living our purpose and values.
• Actively contributes to building the talent pipeline; creates a talent experience that attracts, develops and retains top talent and high performing teams
• Creates opportunities to drive impact; anticipates client needs and delivers superior results by leveraging each person’s strengths to build high performing teams across businesses and borders
• Perform role of counselor and coach, provide input and guidance into the firm’s staffing process and actively participate in staff recruitment and retention activities
• Builds deep relationships across a diverse network and uses a flexible influencing style to gain buy-in and drive impact
• Translates broader strategy into a compelling team vision and goals; aligns the team and sets priorities to achieve objectives
• Applies deep knowledge of disruptive trends and competitor activity to drive continuous improvement
• Establishes a strong leadership brand and inspires followership through passion, integrity, and appreciation of others

Qualifications

• 10+ years of ServiceNow or relevant consulting or industry experience
• Multiple ServiceNow mainline accreditations
• ServiceNow Certified Master Architect or ServiceNow Certified Technical Architect
• Experience in the ServiceNow Sales cycle
• Business development experience and high comfort level meeting with and presenting to CxO and VP levels
• Competencies required in one or more of the following areas: ServiceNow Strategy, Digital Transformation, Enterprise software Implementation
• Experience managing large, complex projects with 12+ resources within a consulting environment, with a vendor or within an enterprise IT team
• Industry expertise in Public Sector, Energy & Resources, FSI or TMT, with proven experience of delivering ServiceNow strategy, operating model and/or EA projects into these sectors
• An undergraduate degree in Economics, Business Administration, Finance or Industrial Engineering, MBA or a relevant Master degree is a plus
• Good command of written and spoken English language. Arabic is a plus
• Excellent knowledge in MS office applications especially in PowerPoint, Word and Excel
• Certifications in related methodologies including PMP, TOGAF, Zachman, Lean, Six Sigma, BPR techniques and implementation methodologies and ServiceNow Certified Implementor certifications
• Ability to handle multiple tasks and responsibilities in a deadline-oriented environment and flexible work hours
• A willingness to travel 80 - 100% of the time