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ServiceNow Lead Developer

Crowe Capability Center - India
Uttar Pradesh, IND
Full-time
Onsite
Discovered 1 months ago
ServiceNow platform developmentServiceNow architectureEnterprise application developmentJavaScriptFlow DesignerIntegrationHub

Full Job Posting

About Crowe

Crowe describes its consulting work as focused on solving client problems through innovative technology-enabled solutions.

Consultants are expected to build technical and transferable skills, collaborate across teams, and use technology to improve client outcomes.

Role Overview

Crowe is seeking an experienced ServiceNow Implementation Lead for hands-on enterprise platform development and consulting.

The role focuses on scalable applications, business process automation, integrations, and high-quality solutions on the Now Platform.

Responsibilities

  • Design, develop, configure, and maintain scalable ServiceNow solutions.
  • Develop applications, workflows, integrations, and reusable components using JavaScript and ServiceNow capabilities.
  • Configure and extend ITSM, ITOM, ITAM, HRSD, CSM, SPM, IRM, and custom applications.
  • Develop REST and SOAP integrations with internal and third-party systems.
  • Design Service Catalog offerings, workflows, record producers, and self-service experiences.
  • Build Workspace, Next Experience, and mobile capabilities.
  • Maintain data models, CMDB structures, and CSDM relationships where applicable.
  • Implement security using ACLs, application scoping, roles, and security best practices.
  • Translate business requirements into technical designs and Agile implementation plans.
  • Perform code reviews, troubleshoot issues, optimize performance, and support testing and deployment.
  • Use source control, update set management, CI/CD pipelines, and DevOps practices.
  • Lead technical discussions and client workshops, document solutions, and mentor junior developers.

Basic Qualifications

  • Have 5+ years of professional software development or platform engineering experience with hands-on ServiceNow development experience.
  • Have experience designing, developing, and implementing enterprise ServiceNow solutions.
  • Have a strong understanding of ServiceNow architecture, platform capabilities, and application development best practices.

Technical Scope

  • Relevant platform capabilities include Flow Designer, IntegrationHub, Script Includes, Business Rules, Client Scripts, UI Policies, and UI Actions.
  • The role includes Service Portal, Employee Center, UI Builder, Workspace, Next Experience, mobile capabilities, CMDB, CSDM, ACLs, and application scoping.

Consulting and Leadership

The role requires critical thinking, strong communication, adaptability, and the ability to solve complex business challenges.

The lead will collaborate with architects and technical leads while guiding discussions, client sessions, and development standards.

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