Service Supervisor
Role Overview
Oversees field service operations for an assigned branch through planning, scheduling, and performance management.
The position is for an existing vacancy.
Key Skills for This Role
Full Job Posting
Role overview
Oversees field service operations for an assigned branch through planning, scheduling, and performance management.
The position is for an existing vacancy.
Responsibilities
- Supervise and support field service technicians, fostering engagement, teamwork, and performance.
- Plan and schedule technicians' daily assignments to meet customer expectations.
- Handle frontline customer contact, service requests, follow-up, and service issues.
- Assist customers and technicians with technical issues by phone, email, or in person; escalate when needed.
- Prepare service and repair quotes and build customer relationships; resolve or escalate customer issues.
- Open work orders and review, approve, and enter service reports, timesheets, work orders, and parts requisitions.
- Monitor work in progress and timely job closing and invoicing.
- Maintain safety procedures and coordinate parts availability with the Parts team.
Requirements and competencies
- Experience in heavy equipment or a related industry is required; a Heavy Equipment License is preferred.
- At least 3 years of supervisory or management experience is required; OEM experience is strongly preferred.
- Exceptional interpersonal, coaching, and leadership skills are required.
- Computer proficiency, including Word and Excel, is required.
- A valid driver's license is required.
- Professionalism under pressure, adaptability, and a customer- and employee-centric approach are expected.
Benefits and offer
- Competitive wages and employer-paid benefits starting on day one.
- Paid vacation starting at three weeks, plus six family, health, and wellness days.
- 6% employer RRSP matching and a $3,000 annual continuing education allowance.
- International training and development opportunities are available for select roles.
About the company
Liebherr-Canada has 11 branches across Canada supporting equipment in construction, mining, material handling, crane, aerospace, and transportation industries.
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