Service Operations Manager

Role summary

Role responsibilities

• Support service delivery, service design, operational readiness, daily performance, and continuous improvement.
• Help services run effectively, meet operational standards, and align with Census 2031 strategy.
• Work with colleagues, design teams, suppliers, and delivery partners to implement and operate services throughout the Census lifecycle.
• Support operational processes, analyse service data, resolve day-to-day issues, and prepare reports and documentation.

Example service areas

• Household field operations allocate and oversee visits, guide respondents, check addresses and frames, and collect data safely and accurately to maximise response.
• Special Population Groups services provide tailored enumeration for people outside traditional households, including rough sleepers, travelling communities, and houseboat residents.

Location and working pattern

• The role is based in Titchfield (Fareham) and follows ONS hybrid-working principles, with an expected 40% office attendance for most of the programme.
• Office attendance may vary with census priorities, delivery phases, and business needs; induction will be conducted in person.
• The listed working patterns include full-time, job share, part-time, and compressed hours.

Salary and contract

• The stated salary is £34,587; no pay cadence is specified.
• The contract is permanent, and the listed grade is Higher Executive Officer.

Benefits

• The role includes a Civil Service Pension with an employer contribution of 28.97%.

About the organisation and programme

Requirements

• Work collaboratively with colleagues, design teams, suppliers, and delivery partners.
• Attend the office to contribute to the organisation’s overall 40% office-attendance expectation, subject to programme and business needs.