Service Operations Manager

About This Role

Hello,
Greetings from Proztec Qatar! I hope everything is going well with you.

JOB DESCRIPTION

The Service Operations Manager is responsible for overseeing day-to-day IT operations and acting as a technical advisor across all customer environments. This role ensures smooth incident management, operational efficiency, and service continuity while maintaining high standards of performance and reporting. The Service Operations Manager plays a key role in managing operational teams, resolving technical issues, and ensuring adherence to ITSM best practices.

DUTIES & RESPONSIBILITIES

• Supervise daily IT operations across all customer environments
• Act as a technical advisor for resolving complex operational and system issues
• Manage Incident, Problem, and Operations processes in line with ITIL practices
• Monitor system performance, availability, and service health
• Ensure timely resolution of incidents and minimize service disruptions
• Lead operational teams and coordinate with support functions
• Prepare and present operational reports, dashboards, and performance metrics
• Drive continuous improvement initiatives in service operations
• Ensure compliance with operational procedures and governance standards
• Collaborate with stakeholders to enhance service quality and efficiency

SKILLS & ABILITIES

• Strong expertise in Incident & Operations Management
• Solid understanding of ITSM frameworks (ITIL)
• Ability to troubleshoot and resolve complex technical issues
• Strong leadership and team coordination skills
• Excellent reporting and analytical capabilities
• Effective communication and stakeholder management skills

POTENTIAL BACKGROUND

• Minimum 7+ years of experience in IT Operations / Service Operations
• Experience managing enterprise IT environments and support teams
• Proven experience in incident management and operational governance
• Exposure to multi-vendor environments is an advantage

CERTIFICATIONS (MANDATORY/PREFERRED)

• ITIL v4 Intermediate (Mandatory)
• COBIT (Preferred)

LANGUAGE REQUIREMENT

• Arabic or Non-Arabic Speaker

WORK LOCATION

• Onshore – Qatar

SOFT SKILLS

• Strong problem-solving and decision-making abilities
• Ability to work under pressure and manage critical incidents
• Proactive approach to operational challenges
• Strong ownership and accountability
• Excellent coordination and communication skills

If you’re interested or have relevant experience, feel free to share your updated CV.

Job Type: Full-time

Pay: QAR15,000.00 - QAR18,000.00 per month

Work Location: In person