Salesforce Engineer (Administrator + Developer)

Overview

Role Overview

Salesforce Platform Administration

• Manage users, roles, profiles, permission sets, and access controls
• Configure objects, fields, record types, validation rules, approval processes, and assignment rules
• Design and maintain Flow-based automation
• Support reporting, dashboards, and platform documentation
• Ensure Salesforce security, governance, and access control standards

Salesforce Development

• Develop Apex classes, triggers, batch jobs, and Queueable Apex
• Build and maintain Lightning Web Components
• Design scalable automation logic and data models
• Refactor existing technical debt and improve system performance
• Ensure compliance with Salesforce governor limits and best practices

Service Cloud & Field Service Lightning

• Support case lifecycle automation, SLA management, and escalation workflows
• Configure and extend Omni-Channel routing
• Customize Field Service processes including work orders, service appointments, scheduling logic, dispatching, and mobile workforce functionality

Integration & API Management

• Develop and maintain REST and SOAP integrations
• Support secure authentication and API governance
• Troubleshoot integration issues and document integration flows
• Support transition from point-to-point integrations toward middleware-based architecture

Operational Support & Release Management

• Provide L2/L3 support for Salesforce platform issues
• Troubleshoot automation failures, defects, and recurring system issues
• Perform root cause analysis and maintain knowledge base documentation
• Manage Git-based source control, CI/CD pipelines, sandbox strategy, and controlled production deployments

Governance & Architecture Alignment

• Ensure Salesforce solutions align with enterprise architecture standards
• Participate in architecture reviews and provide technical input
• Challenge non-scalable or non-compliant solutions
• Maintain technical documentation and support long-term platform scalability

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field
• 5–8+ years of Salesforce experience across both administration and development
• Strong hands-on experience in Apex and Lightning Web Components
• Proven experience with Service Cloud and Field Service Lightning
• Experience working in integration-heavy enterprise environments
• Salesforce Administrator Certification is required
• Salesforce Platform Developer I Certification is required

• Salesforce Platform Developer II Certification

• Experience supporting enterprise Salesforce environments with 400+ users
• Exposure to middleware platforms
• Experience with Salesforce DevOps tools and CI/CD practices

Technical Skills Required

• Apex Development

• Salesforce Flow Automation

• SOQL Optimization

• Batch Apex / Queueable Apex

• Salesforce Debugging and Log Analysis
• Git and CI/CD Deployment

Behavioral Competencies

• Strong ownership mindset
• Ability to balance support and development priorities
• Structured problem-solving approach
• High attention to detail
• Ability to work independently in a lean team
• Strong collaboration with Business Analysts, Architects, and business users

Expected Outcomes in First 6 Months

• Take ownership of the existing Salesforce environment
• Audit and document current configurations and integrations
• Stabilize Service Cloud and Field Service Lightning processes
• Refactor high-risk automation and custom code
• Improve integration reliability
• Establish structured DevOps and release management practices
• Support transition toward middleware-based architecture
• Pay: Up to QAR22,000.00 per month