Salesforce Business Analyst

Job Summary

Business Process Analysis

• Conduct workshops with stakeholders across different departments.
• Document current-state and future-state business processes.
• Identify inefficiencies, gaps, and automation opportunities.
• Map regulatory and compliance requirements into Salesforce workflows.

Requirements & Solution Design

• Translate business requirements into clear functional specifications.
• Create user stories, process flows, and acceptance criteria.
• Work closely with Salesforce Admins and Developers to assess solution feasibility.
• Ensure proposed solutions align with enterprise architecture and governance standards.

Backlog & Governance Management

• Manage and prioritize the Salesforce enhancement backlog.
• Prioritize initiatives based on business impact, urgency, and ROI.
• Facilitate change control and requirement review discussions.
• Prevent uncontrolled customization and ensure structured delivery.

Testing & Adoption

• Coordinate User Acceptance Testing (UAT) cycles.
• Define test scenarios and test cases.
• Support training materials and user enablement activities.
• Track adoption metrics, collect user feedback, and support continuous improvement.

Required Qualifications

• 4–6+ years of experience as a Salesforce Business Analyst.
• Strong understanding of CRM-driven business processes.
• Experience working in regulated or enterprise environments.
• Hands-on familiarity with Salesforce capabilities and workflows.
• Strong documentation skills, including user stories, process flows, and acceptance criteria.
• Ability to work with business stakeholders, technical teams, and leadership.

Preferred Qualifications

• Salesforce Business Analyst Certification.
• Agile or Scrum certification.
• Experience supporting large user bases of 300+ users.
• Experience working with multiple system integrations.

Key Competencies

• Structured thinking and analytical approach.
• Strong process redesign capability.
• Excellent stakeholder management skills.
• Strong written documentation and communication skills.
• Business-value and outcome-oriented mindset.

Success Metrics

• Reduction in rework caused by unclear requirements.
• Delivery alignment with roadmap and business priorities.
• Improved Salesforce adoption and utilization.
• High stakeholder satisfaction.
• Predictable and well-managed enhancement backlog.
• Pay: Up to QAR15,000.00 per month