Service Manager Central Area

Job description

Role Overview

Key Responsibilities

• Lead, coach, and develop Field Service Engineers, including recruitment, onboarding, performance management, and career development.
• Conduct regular one-to-one meetings, performance reviews, and actively participate in CTS management activities.
• Identify training and development needs, supporting employee growth through structured learning and coaching.
• Manage attendance, performance evaluations, and people-related processes with fairness and professionalism.
• Collaborate with Service Planning to improve resource utilization, workload distribution, planning efficiency, and job execution.
• Monitor operational KPIs such as work in progress, utilization, time on site, and service performance indicators.
• Follow up on customer feedback, service agreements, and key contracts to ensure high customer satisfaction.
• Manage urgent customer concerns and non-technical escalations, coordinating timely resolutions.
• Support contract execution, profitability, equipment service compliance, and contract renewals.
• Track planned versus completed work and control quality-related costs to improve operational efficiency.
• Review warranty cases, risk observations, and near misses, ensuring corrective actions are implemented.
• Maintain compliance with safety requirements and oversee service vehicles, tools, and personal protective equipment.
• Organize regular toolbox and team meetings to strengthen communication, safety awareness, and collaboration.
• Use operational insights and employee feedback to identify opportunities for continuous improvement.
• Core Focus Areas
• The position is primarily responsible for:
• People leadership, coaching, and team development.
• Operational performance and KPI management.
• Customer satisfaction and escalation management.
• Safety compliance and service readiness.
• Contract execution, quality, and profitability.
• Cross-functional collaboration and continuous improvement activities.

Benefits

• Atlas Copco offers a work environment characterized by a culture of trust and accountability. Employees benefit from opportunities for lifelong learning and career growth, supported by innovation. The company provides comprehensive compensation and benefits, along with a focus on health and well-being.