Service Engineer

Location

• London/South (Live commutable distance to Central London)
• Report to: National Service Engineering Manager
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• Are you a customer-focused Service Engineer who has a good knowledge of both electrical and mechanical engineering?
• Do you have a good understanding of pumps and a customer-focused mindset?
• Then join our engineering team at Wilo…we are continuously on the lookout for Field Service Engineers in the London area.

Core Responsibilities

• Being directly responsible to the National Engineering Manager and working with a team of colleagues within the Service and Technical Support Department.
• Ensuring the repair, service and maintenance work as per Wilo specification and as required by the customer in line with their expectations. To co-ordinate an effective service operation from a designated home base.
• Building and maintaining close working relationships across all stakeholders is a fundamental aspect of this role. Equally important is delivering exceptional customer service, which is paramount to the success of the position. A strong understanding of both the UK and Group organisational structures, along with their respective cultures, is essential to ensure effective communication, collaboration, and alignment with business objectives.
• To carry our visible and technical assessment of breakdown and work to be completed on all equipment.
• Ensure all task-related documentation is completed upon conclusion of each service activity, including obtaining customer signatures on manned sites. Submit all completed documentation to the office daily via remote access.
• Effective communication with our internal service department is paramount to ensure seamless coordination, timely updates.
• To issue point of work risk assessments and method statements.
• To carry out commissioning, maintenance, installation, and warranty work on required products
• To adhere to all health and safety requirements of Wilo and any sites being visited.
• To complete mandatory company health & safety training courses, where required.
• Take full ownership and responsibility for all service tasks undertaken, ensuring they are completed to a high standard, within agreed timeframes, and in alignment with company policies and customer expectations
• To uphold the Company values and vision across all stakeholders in line with our Wilo Code of Conduct
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Do you fit our criteria…what do you need to apply?